Katherine Pledger
Haymarket,VA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
13
13
years of professional experience
Work History
Dispatcher, Road Supervisor, Gatekeeper
Transdev
10.2021 - Current
- Coordinates morning pullout to ensure a timely start of morning service
- Checks driver’s licenses to ensure that drivers have a valid license prior to
operating a bus - Provide detailed information on traffic, obstacles and requirements.
- Provides dispatching and routing services for fixed-route, demand response, and paratransit as appropriate
- Prepares daily dispatch report detailing key events and actions occurring during the dispatch shift
- Provides ongoing direction via two-way radio to bus operators to ensure timely arrival and departure of all route buses on route
- Prepares vehicle assignments and coordinates with the Maintenance, ITS, and CCS divisions regarding vehicle needs and issues
Driver, Trainer, Dispatcher, Hiring Coordinator
Peregrine Express
11.2018 - 01.2020
- Deliver Amazon packages to homes and businesses
- Trainer new drivers on routes and train using the rabbits handheld
- Answer phone calls, check on drivers, pass out keys and routes, Schedule hiring events, onboard process and orientation
- Entering emplemployees into ADP and Employe navigation
Parking Officer
Department of Public Works
08.2005 - 10.2011
- Patrolled assigned streets and checked for parking violations including lapsed meters and cars parked in no parking zones
- Wrote tickets for parking infractions based on information generated from automated computer system
- Completed daily report of citations/warnings issued and submitted to supervisor
- Installed new software to hand-held units and performed system reboots
- Directed drivers to proper parking areas and enforced special parking restrictions
- Checked listing of vehicles to be booted or towed upon next violation and called in immediate needs for booting and towing
Receptionist
Department Of Employment Services
05.2001 - 08.2005
- Answered telephone calls, determined purpose of calls, and forwarded calls to personnel
- Welcomed visitors, to center, answered questions and and directed them to appropriate personnel
- Ordered and maintained office supplies once a month after taking inventory of stock
- Received, sorted, and routed mail
- Scheduled appointments for meetings with employment specialists
Education
High School Diploma -
Spingarn Senior High School
Automotive Mechanic Certification - undefined
Red Rock Job Corps
2001
Skills
- Local Road Knowledge
- Key Performance Indicator Tracking
- Logistics Strategies
- Customer Satisfaction
Timeline
Dispatcher, Road Supervisor, Gatekeeper
Transdev
10.2021 - Current
Driver, Trainer, Dispatcher, Hiring Coordinator
Peregrine Express
11.2018 - 01.2020
Parking Officer
Department of Public Works
08.2005 - 10.2011
Receptionist
Department Of Employment Services
05.2001 - 08.2005
High School Diploma -
Spingarn Senior High School
Automotive Mechanic Certification - undefined
Red Rock Job Corps
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