Katherine Polley

Managed daily administrative tasks, including scheduling meetings, coordinating rehearsals, and handling correspondence

• Assist 65 students, 12 Faculty navigating Adelphi University through Registrar, Financial Aid, Housing, Human Resources, Payroll
• Coordinate Group Travel for Department, Conference registration, Coordinate with Provost office for Student/Faculty Travel Approval
• Participate in search committee for incoming faculty, coordinate travel, and distribute information to search committee
• Assisted in the preparation and organization of productions, including script distribution, payment to outside vendors
• Maintained accurate records of departmental budgets and expenditures
• Coordinated with Directors, Special Guest Artists and Lecturers
• Developed and implemented office procedures
• Organized Incoming student Audition, participated in Accepted students day events
• Managed Instagram for Theatre Department, participated in monthly meetings with communication department
• Knowledge of SASS, and all Adelphi University sponsored software
• Processed Theatre Department payments using Ibuy
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

• Explained institutional aid options, including scholarships, grants, and work-study programs
• Educated students and parents on federal and private loan options, including application processes, repayment plans, and loan forgiveness programs
• Guided students through external scholarship opportunities and application processes
• Processed payments and advised on tuition payment plans and delinquent account resolution
• Provided extensive customer service, addressing concerns related to financial aid, payments, and administrative processes
• Assisted with Registrar services, including transcript requests and class registration
• Offered enrollment guidance to incoming students and directed them to resources such as FAFSA and StudentAid.gov

• Maintained client records and generated weekly invoices and monthly statements
• Recorded and managed financial transactions in QuickBooks and supported payroll functions
• Coordinated sub-contractor payments and oversaw business insurance matters
• Handled client communications, scheduling, and issue resolution
• Managed social media and marketing initiatives, including content direction for Luxe Magazine
• Implemented project management tools to enhance workflow coordination

• Managed 10-15 employees, ensuring OSHA compliance and a safe work environment
• Collaborated across departments to develop initiatives, products, and services
• Conducted monthly inventory and achieved KPI goals
• Provided due diligence documentation for partnerships and developed comprehensive branding strategies
• Owned and operated Garden City Veterinary Care and Best In Show Pet Resort in Mineola, New York, achieving $3 million in annual gross revenue and creating 50 new jobs in Nassau County