Katherine Portillo
Redwood City,CA
Summary
Adept at fostering engaging environments, I excelled in roles and demonstrating strong work ethic and problem-solving skills. My experience spans managing guest experiences with professionalism to ensuring safety and comfort as a caregiver. Achieved positive feedback through exceptional service and dependability, mastering both hard skills like time management and soft skills like empathy.
Overview
3
3
years of professional experience
Work History
Babysitter
Home
10.2024 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Front Desk Agent
Holiday Inn Belmont
06.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Server
Brookdale Assisted Living
07.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk Receptionist
Spring Hill Suits Belmont
12.2023 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Caregiver
NYC
03.2022 - 05.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Diploma -
Woodside High School
Redwood City, CA06.2021
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Following directions
- Dependability
- Maintaining safe environment
- Toddler care experience
- Managing routines
- Light housekeeping
- Professionalism and discretion
Languages
Spanish
English
Timeline
Babysitter
Home
10.2024 - Current
Front Desk Agent
Holiday Inn Belmont
06.2024 - Current
Front Desk Receptionist
Spring Hill Suits Belmont
12.2023 - 09.2024
Server
Brookdale Assisted Living
07.2023 - 10.2024
Caregiver
NYC
03.2022 - 05.2023
Diploma -
Woodside High School
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