Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Pratt

Portland

Summary

Dynamic Dining Room Manager at Benchmark Senior Living, recognized for enhancing resident satisfaction through exceptional customer service and effective complaint handling. Proven leadership in training staff and maintaining high food safety standards, fostering a culture of excellence. Committed to creating a clean, safe environment while ensuring timely service and memorable dining experiences.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dining Room Manager

Benchmark Senior Living
08.2023 - 04.2025
  • Enhanced resident satisfaction by ensuring timely and efficient service in the dining room.
  • Greeted residents, sat at tables and brought orders to assist front of house staff.
  • Resolved resident complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Trained new hires on dinging and kitchen policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
  • Took special reservations and planned dining accommodations with kitchen and front of house staff.
  • Led planning, set up and takedown for special events.
  • Verified prepared food met standards for quality and quantity before serving to residents,

Administrative Assistant

Lyman Farm Inc
01.2018 - 08.2023
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.

Wholesale/Retail Baker

Lyman Farm Inc
07.2011 - 01.2018
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Operated cash registers and processed payments accurately.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Trained and supervised new employees on bakery operations and procedures.
  • Trained new staff in bakery operations, improving overall team efficiency and product consistency.
  • Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
  • Increased customer satisfaction with friendly and efficient service.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Packaged finished products for sale.
  • Processed customer orders and payment transactions.
  • Replenished bakery items in display cases.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Determined baking times for various items.

Cashier, Cook, Dishwasher

Trackside Deli
05.2009 - 07.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.

Education

Culinary Arts

Vinal Technical High School
Middletown, CT
06-2011

Skills

  • Complaint handling
  • Customer service
  • Food safety
  • Leadership trained
  • Housekeeping
  • Sanitation standards
  • Reliable and responsible
  • Excellent communication
  • Food preparation
  • Safe food handling
  • Cash handling

Certification

  • Servsafe Certified
  • CPR Certified

Timeline

Dining Room Manager

Benchmark Senior Living
08.2023 - 04.2025

Administrative Assistant

Lyman Farm Inc
01.2018 - 08.2023

Wholesale/Retail Baker

Lyman Farm Inc
07.2011 - 01.2018

Cashier, Cook, Dishwasher

Trackside Deli
05.2009 - 07.2011

Culinary Arts

Vinal Technical High School

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