Katherine Pretell
Gainesville,VA
Summary
Driven professional with a proven track record in office administration and customer service, demonstrated during tenure at Prince William County Public Schools. Excelled in enhancing customer satisfaction and operational efficiency through exceptional organizational skills and a strong focus on teamwork. Skilled in appointment scheduling and handling sensitive information, showcasing reliability and a customer service focus.
Overview
10
10
years of professional experience
Work History
Hospitality Team Member
Prince William County Public Schools
2022.10 - Current
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
Secretary
WC Transportation Service Group
2018.03 - 2022.09
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Secretary
Rimac Seguros
2014.09 - 2017.12
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
No Degree - Education Administration
University of Peru
Lima, Peru04.2017
Skills
- Strong teamwork
- Reliability and punctuality
- Initiative and Self-Motivation
- Customer service focus
- Professional Appearance
- Verbal and written communication
- Keyboarding skills
- Office Administration
- Organization
- Appointment Scheduling
- Calendar Management
- Complex Problem-Solving
Timeline
Hospitality Team Member
Prince William County Public Schools
2022.10 - Current
Secretary
WC Transportation Service Group
2018.03 - 2022.09
Secretary
Rimac Seguros
2014.09 - 2017.12
No Degree - Education Administration
University of Peru
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