Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Katherine Priovolos

Summary

Adept at surpassing sales targets and fostering client relationships, I leveraged CRM proficiency and exceptional interpersonal skills at LaViano Jewelers to enhance customer loyalty and drive repeat business. My strategic approach to business development and customer service culminated in significant achievements, including pioneering PINKO's first US outlet, demonstrating a proven track record of success. I offer years of experience in sales and store management at both the full price retail and outlet side of the business.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Professional

LaViano Jewelers
10.2020 - 06.2023
  • Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business
  • Created in-store events to drive business and foot traffic to the store four times a year
  • Implemented effective networking strategies and elevated new business opportunities.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
  • Handled and responsible for an extensive inventory of fine jewelry including loose stones such as diamonds, emeralds, sapphires, etc.

Assistant Manager of Sales

Michael Kors
11.2019 - 04.2020
  • Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
  • Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
  • Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
  • Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
  • Managed a team of sales representatives, providing training and guidance for successful sales strategies.
  • Supported staff with training, guidance and confident leadership.
  • Maintained open lines of communication between management, staff, and clients to ensure seamless service delivery.
  • Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
  • Assisted in the recruitment process for new sales team members, identifying top candidates with strong potential for success within the company.
  • Managed and developed sales team.

General Manager

PINKO
08.2017 - 02.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Responsible for opening first outlet location for PINKO in the US
  • Traveled to Italy for immersion and training programs to ensure company culture was fostered in store and with the staff
  • Hired and trained entire management and sales staff and trained to company standards
  • Coordinated bulk buy programs with store team and select clientele
  • Managed clients with CRM programs, in-store events and special promotions
  • Maintained a high level of communication with corporate HQ in Italy via Zoom calls, daily, weekly, and monthly business recaps

Contract Business Consultant

The Laundress
09.2015 - 03.2016
  • Recruited by founders to perform as a consultant for established e-commerce business to open their first flagship retail store location in NYC
  • Provided personalized business consulting and overhauled services to strengthen store success
  • Streamlined operational efficiencies and developed company/employee handbook and SOP's to ensure smooth day to day store operations.
  • Recruited and trained all staff and maintained employee files, scheduling, and conflict resolution.
  • Created and held in-store events to drive new business and to reward existing customer loyalty
  • Recommended and implemented store CRM systems to build client base
  • Partnered with local business in the Soho area to participate in community events

Multi Unit Area Manager

Polo Ralph Lauren/Club Monaco
06.2011 - 04.2014
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Responsible for highly visible store locations within the NJ market including Garden State Plaza, Short Hills and Menlo Park NJ
  • Promoted from Store Manager role at Garden State Plaza to Area Manager after 1 and a half years of tenure

Education

Bachelor of Science - Psychology

St. Thomas Aquinas College
Sparkill, NY
06.2004

Skills

  • Sales expertise
  • Customer Relationship Building
  • Point of sale operation
  • Business Development
  • Sales and marketing strategies
  • Sales strategy development
  • Performance Tracking
  • Territory Management
  • Relationship Building
  • Customer Service
  • Interpersonal communication skills
  • Customer Retention
  • Customer Relations
  • Product and Service Sales
  • Customer Success Management
  • CRM proficiency
  • Client Service

Certification

  • New York State Licensed Realtor, HomeSmart Homes and Estates - 2 years

Languages

Greek
Native or Bilingual

Timeline

Sales Professional

LaViano Jewelers
10.2020 - 06.2023

Assistant Manager of Sales

Michael Kors
11.2019 - 04.2020

General Manager

PINKO
08.2017 - 02.2019

Contract Business Consultant

The Laundress
09.2015 - 03.2016

Multi Unit Area Manager

Polo Ralph Lauren/Club Monaco
06.2011 - 04.2014

Bachelor of Science - Psychology

St. Thomas Aquinas College

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Katherine Priovolos