Katherine Prislac
Customer Service Representative
Houston,TX
Summary
Seasoned caregiver and customer service lead with a proven track record at Joe Myers Kia, excelling in compassionate care and problem-solving. Demonstrated ability to enhance client satisfaction and streamline service delivery, achieving commendations for empathy and efficiency. Skilled in HIPAA compliance and relationship building, adept at fostering trust and improving quality of life for clients. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Private Home Health Caregiver
Pauline Davis
03.2023 - 07.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Senior Customer Service Representative Lead
Joe Myers Kia
03.2013 - 07.2018
- Reduced wait times for customers by optimizing call routing strategies and workforce scheduling.
- Developed successful rapport with clients through effective communication, resulting in long-term relationships and repeat business.
- Developed a reputation for providing exceptional levels of support and service, resulting in numerous commendations from both customers and colleagues.
- Established trust by maintaining confidentiality when handling sensitive customer information.
- Delivered comprehensive training programs for new hires, ensuring they were equipped with the necessary skills and knowledge to excel in their roles.
- Collaborated with cross-functional teams to identify areas for process improvement, resulting in reduced customer complaints.
- Assisted management with developing strategies aimed at retaining clientele while striving toward continuous improvement of services provided.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Education
Associates - Computer Programming
Copper Mountain College
Joshua Tree, CASkills
- Dependable and Responsible
- Multitasking and Organization
- Emotional Support
- Strong Ethics
- Relationship Building
- Compassionate Care
- Flexible Schedule
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Compassionate communication
- Supportive Companionship
- Documentation
- COVID-19 Safety Policies
- HIPAA Compliance
- Special Needs Care
- Incident Reporting
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Complaint Handling
- Money handling abilities
- Conflict Resolution
- Computer Proficiency
- Payment Processing
- Complaint resolution
- Professional telephone demeanor
- Microsoft Outlook
- Client Relations
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Prioritization
- Data Collection
- Quality Control
- Live chat support
- Customer Education
- Proofreading
Timeline
Private Home Health Caregiver
Pauline Davis
03.2023 - 07.2024
Senior Customer Service Representative Lead
Joe Myers Kia
03.2013 - 07.2018
Associates - Computer Programming
Copper Mountain College
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