Katherine Provenza
Lutherville-Timonium,United States
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
Work History
Bartender
Sam’s Beach Bar
Hudson, FL
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Server
Tarks Grill
Timonium , MD
08.2022 - 05.2023
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Server
Oregon Grille
Hunt Valley, MD
05.2020 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender
The Sands Harbor & Marina
Pompano Beach, FL
04.2016 - 10.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Orchestrated numerous private parties, business meetings and formal engagements.
Head Bartender
Lauderdale Yacht Club
Fort Lauderdale, FL
03.2013 - 11.2016
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Bartender
Fish Head Cantina
Arbutus, MD
01.2011 - 01.2013
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Dulaney High School
Timonium, MD05.1999
Skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Selling Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Conceptual Thinking
Skills
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Selling Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Conceptual Thinking
Timeline
Bartender
Sam’s Beach Bar
05.2023 - Current
Server
Tarks Grill
08.2022 - 05.2023
Server
Oregon Grille
05.2020 - 08.2022
Bartender
The Sands Harbor & Marina
04.2016 - 10.2019
Head Bartender
Lauderdale Yacht Club
03.2013 - 11.2016
Bartender
Fish Head Cantina
01.2011 - 01.2013
High School Diploma -
Dulaney High School
Similar Profiles
Paightan SnookPaightan Snook
Server at Sam’s Fish BarServer at Sam’s Fish Bar
Kati TillKati Till
Bartender at BEACH FRONT DECK BAR AND GRILLBartender at BEACH FRONT DECK BAR AND GRILL
Thi Kim HuynhThi Kim Huynh
Chef at Airlie Beach Sorrento Restaurant and BarChef at Airlie Beach Sorrento Restaurant and Bar
Caila PerryCaila Perry
Order Picker at SafewayOrder Picker at Safeway
Julieta FellnerJulieta Fellner
Spanish Interpreter at TransPerfectSpanish Interpreter at TransPerfect