Katherine Pruett
Wilmington,NC
Summary
Motivated and results-orientated individual with proven problem solving skills and extensive leadership experience.
Overview
10
10
years of professional experience
Work History
Fiber Optic Associate
Corning Incorporated
Wilmington, NC
04.2023 - Current
- Meet or exceed shift goals for day/month
- Efficiently handle, inspect, measure, and screen fiber to meet quality goals
- Assist and maintain production floor by organizing carts, vacuuming scrap, and consolidating carts to help streamline the production flow
- Identify and prioritize time critical tasks
- Look for ways to assist other associates in achieving their production goals
Personal Shopper
Spark
Wilmington, NC
08.2021 - Current
- Satisfied customers with quick, accurate service under tight deadlines
- Maintained a high level of customer service while ensuring customer satisfaction
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Completed pickup and shopping orders for customers within local area
Team Lead
Amazing Space Professional Cleaning Services
Wilmington, NC
02.2022 - 02.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Trained new staff in relevant processes and procedures
- Delegated daily tasks to team members to optimize group productivity
- Resolved escalated customer complaints or queries promptly and efficiently
- Monitored team progress and enforced deadlines
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them
Assistant Customer Service Manager
Harris Teeter
Wilmington, NC
04.2021 - 08.2021
- Trained new employees on company policies, procedures, techniques and customer service standards
- Created spreadsheets to track data entries
- Updated existing records with new or revised information as needed
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Performed data entry from paper documents, emails, and other sources into computer systems
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
- Resolved escalated customer issues in a timely manner
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
Palletizer
ACME Fish Corp
Wilmington, NC
02.2021 - 04.2021
- Filled out paperwork based on batch, type, and brand of product being sent each hour
- Entered data into computer to print and count labels
- Placed and taped labels on boxes in correct location
- Packaged correct number of products into boxes
- Consistently checked for correct packaging info and seal on product
Overpouch Operator
Baxter Healthcare
North Cove, NC
11.2019 - 01.2021
- Placed IV bag into overpouch
- Inspected bags for defects
- Sent through emplex (bag sealer)
Videographer/Office Manager
Tryon International Equestrian Center
Mill Spring, NC
04.2015 - 11.2019
- Managed, coached, and assisted fellow employees when needed
- Troubleshoot any equipment failures
- Ran and monitored multiple programs throughout day
- Checked video program for missing videos frequently for accuracy
- Answered any customer complains, concerns, or questions
Customer Service Associate/Shift Manager
Bi-Lo
Rutherfordton, NC
05.2014 - 11.2019
- Created weekly schedules based on each associates availability
- Oversaw and communicated with each department to ensure continuous productivity and satisfaction
- Counted, verified, and entered weekly totals data to Point of Sales program
- Maintained daily lottery spreadsheets for weekly transmission to corporate headquarters
- Organized daily work schedules for staff, assigning duties and responsibilities accordingly
- Kept work area neat, clean, and well-stocked at all times
- Followed policies and procedures to meet or exceed established performance requirements
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
Education
Associate - Broadcast Technology and Communications
Isothermal Community College
12.2017
Skills
- Leadership
- Organization
- Detail Orientated
- Data Entry
- Problem Solving
- Scheduling
Timeline
Fiber Optic Associate
Corning Incorporated
04.2023 - Current
Team Lead
Amazing Space Professional Cleaning Services
02.2022 - 02.2023
Personal Shopper
Spark
08.2021 - Current
Assistant Customer Service Manager
Harris Teeter
04.2021 - 08.2021
Palletizer
ACME Fish Corp
02.2021 - 04.2021
Overpouch Operator
Baxter Healthcare
11.2019 - 01.2021
Videographer/Office Manager
Tryon International Equestrian Center
04.2015 - 11.2019
Customer Service Associate/Shift Manager
Bi-Lo
05.2014 - 11.2019
Associate - Broadcast Technology and Communications
Isothermal Community College
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