Katherine Purcell
Grand Rapids ,MI
Summary
Detail oriented, well organized medical/ insurance professional, positive attitude, high degree of precision, flexible with work timings and an excellent team player. Proficient with software, computers and multiline phones. Highly skilled with MS Office apps, also great with multiple medical billing apps, and social media. Able to learn quickly and master new skills. Communicate well with others, while listening to the needs of management, co-workers, and customers.
Overview
18
18
years of professional experience
Work History
Retention Specialist
Charter Spectrum
07.2019 - Current
Licensed Health Insurance Agent
Novo1
08.2012 - 12.2015
Technical Assistant
BHS Insurance Agency
04.2014 - 10.2014
Customer Service/Respiratory Tech
Airway Oxygen
08.2008 - 09.2010
Customer Service Rep
In-Home Care Equipment - NOCH
06.2006 - 08.2008
Education
Bachelor of Science - Chemistry
Grand Valley State University
Allendale, MISkills
- Health Care Customer Service
- Versed extensively with Health Care insurance terms and HIPPA guidelines
- Interpreted customer needs with compassion and care
- Provided basic information of the products and equipment to guide the patients to proper use of devices prescribed
- Respiratory tech and certified diabetic shoe fitter
- Assessed and ordered medical equipment on a case to case basis
- Sought and obtained certificates of medical necessity for billing purposes
- Set up equipment and educated patients in home setting
- Office Management Administration
- Processed data entry with a typing speed 60 WPM
- Performed at Quality score of 98%
- Used multiple processing features simultaneously
- Cross-trained over multi-positions to ensure proper coverage
- De-escalated and clearly communicated customer needs over the phone
- Utilized solution based problem solving skills
Timeline
Retention Specialist
Charter Spectrum
07.2019 - Current
Technical Assistant
BHS Insurance Agency
04.2014 - 10.2014
Licensed Health Insurance Agent
Novo1
08.2012 - 12.2015
Customer Service/Respiratory Tech
Airway Oxygen
08.2008 - 09.2010
Customer Service Rep
In-Home Care Equipment - NOCH
06.2006 - 08.2008
Bachelor of Science - Chemistry
Grand Valley State University
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