Katherine Ralicki
Albany,NY
Summary
Resourceful individual able to handle diverse job requirements and ability to exceed standards of each company. Consistently looks for ways to improve operations and personal contributions to increase overall team success. Resolves problems tactfully, helping employees and coworkers with issues, shares knowledge and promote personal skill development, therefore strengthening the overall team and its ability to succeed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Fulfillment Associate
Amazon
Windsor, CT
12.2024 - Current
- Perform tasks in a fast pace environment, such as receiving, stowing, picking, sorting, packing & shipping.
- In various roles utilize hand scanners, computers, pallet jacks, and heavy machinery.
- Ensure quality at every step to ensure the customer’s satisfaction and meet expected delivery times.
Store Manager/District Training Manager
Journeys
Holyoke, MA
07.2022 - 11.2024
- Provide support for other store management within district/ region while maintaining results at home store.
- Interviewed and hired team members which demonstrated dedication and added value to team(s).
- Established and exceeded organizational performance and individual performance goals.
- Frequent travel to stores within district to perform a standard visit or an inventory audit.
Store Manager
Journeys
Albany, NY
03.2019 - 07.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Strengthened work flow productivity by hiring, managing, and developing top talent.
- Helps DM oversee nearby Journeys stores in the area.
Store Manager
Underground by Journeys
Albany, NY
03.2017 - 03.2019
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Resolved customer problems by investigating issues, answering questions, and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Implementing behaviors that promote customer experience, resulting in sales increase over LY.
Education
Collision Repair And Refinishing Technology - Collision Repair
Lincoln Technical Institute
East Windsor, CT04-2026
High School Diploma -
Columbia High School
East Greenbush, NY06-2017
Skills
- Automotive Refinishing Prepping/Masking/Painting
- Prep deck/Paint Booth Operation
- Disassembly & Reassembly of Vehicles
- Part Replacement
- MIG/TIG welding
- Task Delegation
- Repair Planning
- Verbal and Written Communication
- Customer Service
- Multitasking and Organization
- Loss Prevention
- Workplace cleanliness
Accomplishments
- Promoted to Store Manager after 14 months after being hired as a part time sales associate.
- Awarded a 100K achievement in 2019 and 2020 for selling over $100,000 above sales plan in two locations.
- Became an Certified Loss Prevention Authorized Auditor in 2023.
Certification
- I-CAR course completion certificates for the following, Disassembly/Reassembly, Collision Fundamentals, Refinishing Technology, Measuring Vehicles, Structural Repair, Electrical and Mechanical systems, and Attachment Methods.
Timeline
Warehouse Fulfillment Associate
Amazon
12.2024 - Current
Store Manager/District Training Manager
Journeys
07.2022 - 11.2024
Store Manager
Journeys
03.2019 - 07.2022
Store Manager
Underground by Journeys
03.2017 - 03.2019
High School Diploma -
Columbia High School
Collision Repair And Refinishing Technology - Collision Repair
Lincoln Technical Institute