Hi, I’m
Katherine Ramirez
San Mateo,CA
Summary
Experienced Service Manager with over 15 years of experience in customer service relations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Highly motivated and offering ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with history of effectively collaborating across all organizational levels. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
years of professional experience
1
Certification
Work History
AlterG
Buyer's Assistant
08.2021 - 02.2023
Job overview
- Maintained complete documentation and records of all purchasing activities.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Computed and created purchase orders in RPM system to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Reviewed proposals, qualified vendors and recommended optimal suppliers.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
- Met with suppliers to assess changes and determine proper courses of action.
- Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Generated reports detailing sales trends and store performances.
- Recommended metrics for product availability, costs and delivery to advance business objectives.
San Mateo County Community College District
Merchandise Buyer
07.2014 - 08.2021
Job overview
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Collaborated with store manager to identify ways to improve services for clients.
- Created scheduling reports in MBS system to efficiently and effectively move product and adhere to shipping commitments.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
- Investigated and resolved customer complaints to foster satisfaction.
- Led team of 28 support staff per shift by prioritizing tasks and assigning duties.
- Scheduled support staff to guarantee complete coverage for every shift.
- Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
California Pizza Kitchen
Community Brand Ambassador, Server & Bartender
01.2015 - 11.2017
Job overview
- Monitored social media and online sources for industry trends.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Bjs Restaurants Inc.
Host & Server
03.2014 - 08.2014
Job overview
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Cultivated positive guest relations by managing information and orchestrating speedy seatings.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Petco
Assistant Store Manager
08.2010 - 10.2012
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Trained and managed associates in customer service and sales techniques.
Education
San Francisco State UniversitySan Francisco, CA
Bachelor of Arts from Business Administration And Management
05.2018
College of San MateoSan Mateo, CA
Associate of Arts from Business Administration
05.2016
Culver City High SchoolCulver City, CA
High School Diploma
2008
Skills
- Retail management
- Vendor negotiation
- Service prioritization
- Promotional marketing and advertising
- Report generation
- Cast and crew supervision
- Communications
- Interviewing
- Safe equipment operations
- Task delegation
- Organization
- Product Procurement
- Customer Preferences
- Assortment Planning
- Competitive Sourcing
- Customer Satisfaction
- Store Merchandising
- Consultative Sales Approach
- Cash Register Operations
- Brand Awareness
- Operational Efficiency
- Visual Displays
- Profit Margins
- Accounting Records
- Loss Prevention Goals Monitoring
- Strategic Negotiations
- Store Appearance
- Supplier Research
- Releasing Orders
- Office Supplies and Inventory
- Vendor Contracts
- Staff Recruiting
- Bank Deposits
- Inventory Control Processes
- Creating Purchase Orders
- Budgetary Standards
- Authorize Payments
- Business Operations Coordination
- Inventory Reconciliation
- Green Products Advertising Strategies
- Procurement Proposals
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Received Employee of the Month several times for customer service skills
- Received highest commendation by colleges President at College of San Mateo
Certification
- SafeServ certification: Food Handling
Valid until 2021
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
French
Limited Working
Timeline
Buyer's Assistant
AlterG
08.2021 - 02.2023
Community Brand Ambassador, Server & Bartender
California Pizza Kitchen
01.2015 - 11.2017
Merchandise Buyer
San Mateo County Community College District
07.2014 - 08.2021
Host & Server
Bjs Restaurants Inc.
03.2014 - 08.2014
Assistant Store Manager
Petco
08.2010 - 10.2012
San Francisco State University
Bachelor of Arts from Business Administration And Management
College of San Mateo
Associate of Arts from Business Administration
Culver City High School
High School Diploma
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