Katherine Gadd
Lancaster,OH
Summary
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Results-driven career development specialist with proven track record in guiding individuals toward achieving their professional goals. Skilled in personalized coaching, career planning, and job search strategies. Strong focus on team collaboration and adaptability to changing needs. Known for effective communication, empathy, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Career Coach
Jewish Family Services
11.2024 - Current
- Collaborated with other career coaches and industry professionals to share insights, resources, and best practices for optimal client outcomes.
- Tracked client progress and adjusted coaching strategies accordingly to ensure continuous improvement and goal attainment.
- Promoted the importance of work-life balance by teaching clients techniques for managing stress, setting boundaries, and maintaining self-care during their job search process.
- Enhanced client career progression by providing personalized coaching sessions tailored to individual goals and strengths.
- Empowered clients to take ownership of their careers by teaching them strategies for continuous learning, skill development, and goal setting.
- Collaborated with clients to craft compelling resumes and cover letters that showcased their unique qualifications and experiences.
Talent Development Specialist
Equus Workforce Solutions
02.2023 - 11.2024
- Conducted regular evaluations of talent development strategies, refining approaches as needed based on organizational needs.
- Evaluated employee competencies to identify skill gaps and provide targeted professional development opportunities.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Established partnerships with external vendors for specialized training resources, expanding available learning options.
- Promoted a culture of continuous learning with the implementation of diverse and engaging training materials.
- Provided coaching and mentoring support to employees seeking personal and professional growth opportunities.
Talent Development Specialist
Equus Workforce Solutions
03.2022 - 09.2022
- Provided coaching and mentoring support to employees seeking personal and professional growth opportunities within the organization.
- Evaluated employee competencies to identify skill gaps and provide targeted professional development opportunities.
- Promoted a culture of continuous learning with the implementation of diverse and engaging training materials.
- Established partnerships with external vendors for specialized training resources, expanding available learning options.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted regular evaluations of talent development strategies, refining approaches as needed based on organizational needs.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Customer Service Agent
Synchrony Financial Services
07.2021 - 03.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Fraud Specialist
Discover Financial Services
08.2017 - 03.2021
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Oversaw daily fraud monitoring activities, ensuring continuous protection for customers.
- Coordinated with law enforcement on high-profile fraud cases, aiding in apprehension of perpetrators.
- Conducted thorough investigations into suspicious account activities, mitigating potential financial losses.
Education
Theology
Zion Bible Institute
Providence, RIHigh School Diploma -
University High School
Morgantown, Wva06-2000
Skills
- E-learning development
- Talent assessment
- Training facilitation
- Career Development
- Employee Engagement
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
Accomplishments
- Achieved WPR by completing daily engagement with clients leading to accuracy and efficiency.
- Received Exceeds Expectations on Annual Evaluations.
Timeline
Career Coach
Jewish Family Services
11.2024 - Current
Talent Development Specialist
Equus Workforce Solutions
02.2023 - 11.2024
Talent Development Specialist
Equus Workforce Solutions
03.2022 - 09.2022
Customer Service Agent
Synchrony Financial Services
07.2021 - 03.2022
Fraud Specialist
Discover Financial Services
08.2017 - 03.2021
Theology
Zion Bible Institute
High School Diploma -
University High School
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