Katherine Ramos
Willimantic
Summary
Human Services leader with experience driving impactful initiatives and fostering collaborative environments. Skilled in strategic planning, program development, and resource management. Known for adaptability and ensuring all team members contribute to achieving key objectives. Strong communicator with focus on enhancing community well-being and organizational efficiency.
Overview
22
22
years of professional experience
Work History
Deputy Chief of Operations
Southeastern Council for Alcoholism and Drug Dependence
11.2023 - Current
- The primary resource for development and delivery of clinical education
- Responsible for compliance with all state and local health, safety and fire codes
- Ensure regulatory, accreditation and contractual compliance in all areas of agency operations
- Responsible for directly overseeing the central access team to ensure individuals are connected to appropriate level of care
- Coordinates with all members of the Senior Management Team to ensure quality care that is well-coordinated, consistent and timely to ensure the best possible treatment
- Reviews program budgets regularly
- Active member of the Executive Team, assists with completion and implementation of strategic goals
Opioid Settlement Advisory Committee Administrator
State of Connecticut, Department of Mental Health and Addiction Service
01.2023 - 11.2023
- Provides effective and efficient administrative services to the Opioid Settlement Advisory Committee
- Works in collaboration with the Commissioner of DMHAS and other legislative representatives to ensure adherence to the legislation
- Directly influences the successful organization and conduct of meetings within the committee's decision-making system
- Coordinates all actions and development of committee working groups relevant to the legislation
Vice President of Eldercare Services
United Community and Family Services
09.2021 - 01.2023
- Responsible for the overall management of eldercare service programs
- Responsible for hiring, training, and providing education to the multidisciplinary team, which included annual performance evaluations and disciplinary actions as needed
- Developed relationships with internal external entities
- Responsible for ensuring residents had insurance coverage, assisted with applying for Medicaid Cash Supplement and provided all social service needs
- Responsible for the general operations of all programs and provided guidance and supervision to staff associated with each program
- Developed and carried out goals and objectives in conjunction with the agency strategic plan, prepared annual budgets, prepared monthly reports for the Board of Directors, prepared grant applications and monitored contracts
- Represented the agency/facility with licensing bodies, ensured compliance with policies and procedures
Behavioral Health Practice Manager/LCSW
United Community and Family Services
09.2019 - 09.2021
- Proactively managed access to ensure quality patient centered services
- Managed and led program administration for the Behavioral Health Department
- Provided clinical supervision including monitoring productivity, provider schedules and documentation
- Ensured appropriate staffing levels for hours of operations
- Provided on call support as needed
- Audited caseloads to ensure compliance with documentation
Medical Social Worker
Hartford Healthcare At Home
09.2018 - 09.2019
- Completed psychosocial evaluations and needs assessments.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
- Explained medical care options to help families make informed healthcare decisions.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
Behavioral Health Clinician
Generations Family Health Center
06.2017 - 09.2018
- Maintained up-to-date knowledge of best practices in behavioral health through attending workshops, trainings, and conferences.
- Evaluated program effectiveness through collecting and analyzing data on client outcomes, using findings to inform adjustments in service delivery as needed.
- Enhanced client satisfaction through providing compassionate care and fostering strong therapeutic relationships.
- Provided crisis intervention services, effectively deescalating situations and connecting individuals with appropriate resources.
- Facilitated group therapy sessions for various topics, promoting interpersonal growth and emotional healing among participants.
Director of Social Services
Mansfield Center For Nursing And Rehabilitation
12.2002 - 06.2017
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Collaborated with department managers to correct and improve services.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
Education
Master of Social Work
Fordham University
Bronx, NY01-2015
Skills
- Operational excellence
- Organizational development
- Workforce planning
- Business continuity
- Budget development
- Executive leadership
- Management
- Operations management
- Strategic planning
Timeline
Deputy Chief of Operations
Southeastern Council for Alcoholism and Drug Dependence
11.2023 - Current
Opioid Settlement Advisory Committee Administrator
State of Connecticut, Department of Mental Health and Addiction Service
01.2023 - 11.2023
Vice President of Eldercare Services
United Community and Family Services
09.2021 - 01.2023
Behavioral Health Practice Manager/LCSW
United Community and Family Services
09.2019 - 09.2021
Medical Social Worker
Hartford Healthcare At Home
09.2018 - 09.2019
Behavioral Health Clinician
Generations Family Health Center
06.2017 - 09.2018
Director of Social Services
Mansfield Center For Nursing And Rehabilitation
12.2002 - 06.2017
Master of Social Work
Fordham University
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