KATHERINE RAMOS MUÑOZ
Santo Domingo.DR,NY
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills in Sales Account Executive role.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Servair/Delta Air Lines, Inc.
02.2023 - Current
- Management of the various service providers
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained confidentiality of sensitive information.
Customer Services Lead
Servair/Delta Air Lines
01.2021 - 02.2023
- Sold, printed, and issued tickets to guests.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Severino (Industrial Kitchen )
06.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Increased sales by developing and implementing effective sales strategies.
Education
Bachelor of Aeronautical Management -
University of The Caribbean
Santo Domingo 02-2025
Windows XP, Internet, Microsoft Office, Excel -
National Institute of Profesional Technical
Santo Domingo, Distrito Nacional 11-2019
Scholarship For The Advanced English - Immersion Program
Ministry of Higher Education Science And Tecnology
Santo Domingo. DR11-2019
Medical Visitor - Medical Presentation
José Reyes Study Center
Santo Domingo 10-2018
Skills
- Office management
- Meeting arrangements
- Verbal communication
- Meeting planning
- Sales solutions
- Microsoft Excel
- Customer and client relations
Personal Information
- Date of Birth: 09/12/99
- Nationality: Dominicana
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Administrative Assistant
Servair/Delta Air Lines, Inc.
02.2023 - Current
Customer Services Lead
Servair/Delta Air Lines
01.2021 - 02.2023
Customer Service Representative
Severino (Industrial Kitchen )
06.2018 - 12.2018
Bachelor of Aeronautical Management -
University of The Caribbean
Windows XP, Internet, Microsoft Office, Excel -
National Institute of Profesional Technical
Scholarship For The Advanced English - Immersion Program
Ministry of Higher Education Science And Tecnology
Medical Visitor - Medical Presentation
José Reyes Study Center
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