Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Rankin

Sacramento,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Autism Services Coordinator

Centene
02.2022 - Current
  • Case coordination of services for beneficiaries with ASD seeking access to the TRICARE Comprehensive Autism Care Demonstration
  • Process authorizations received for services related to the CACD in accordance with contractual standards
  • Document case summary based on information received and communication with the beneficiaries and involved providers
  • Participate in audits, annual trainings, and revisions to all work instructions utilized for day-to-day tasks
  • Conduct research, execute complex provider searches, create authorizations, and authorize referrals to Providers
  • Assisted in the design, development, implementation and maintenance of automated systems.
  • Analyze data and perform research in response to policy guidelines and questions, tracking work projects, and completing written communications related to the bargaining process between these organizations
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
  • Designed and developed training materials for new employees in the organization.
  • Ensure that accurate and thorough informational summaries are recorded and sent to management, along with suggested answers to open-ended inquiries.

Office Technician

Department of Social Services
02.2021 - 03.2022
  • Develop and maintain internal Branch systems to screen, prioritize, and organize incoming correspondence and other sensitive documentation.
  • Prepare and proofread documents for signature of the Director, Deputy Director, Assistant Deputy Director, and Branch Chief, and all staff
  • Attendance reporting, monitoring staffing needs, and preparing paperwork for recruiting and appointing
  • Assist with setting up interviews, collect and submit time sheets for supervisor's review and signature, prepare and regularly update clerical desk manual of duties and responsibilities and document any changes in work-related procedures
  • Assisting Analysts in the branch with special projects such as Summary Narrative vetting and approval, ADA review prior to publication, and the ACL/ACIN approval process
  • Proficiency with Excel, Word, Adobe, and Data Programming
  • Certified by the Accessibility Policy Unit and conducted reviews of all APU compliant documents before publishing to the public
  • Attend CalHR trainings in the Analyst Series
  • Analyze data and perform research in response to policy guidelines and questions, tracking work projects, and completing written communications related to the bargaining process between these organizations
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees. Designed and developed training materials for new employees in the organization
  • Ensure that accurate and thorough informational summaries are recorded and sent to management, along with suggested answers to open-ended inquiries.

Family Support/In Home Visitor

Family Resource Center
11.2019 - 02.2021
  • Assurance that an initial risk assessment of families was completed, and as needed, collaboration with site management for ongoing support with case planning
  • Advocate for and provide education to families on resources within the community and cultural brokerage
  • Actively participating in and leading staff meetings and required training at the organization as well as off site at the Child Abuse Prevention Center
  • Efficiently input data and analyze high-risk situations to ensure the safety of the children in the program and provide crisis support and management
  • Used Trauma Informed Care to improve client adherence and wellness
  • Traveling to homes and facilities to assess the environment children and families were residing in, interviewing parents, children, and workers, as well as provide oversight when additional support was needed
  • Documentation of field work/visits and contact with community members such as Law Enforcement, Fire Marshalls, etc
  • Required to engage in attending trainings, administrative duties, office management, and documenting case work
  • Documentation of information with complete privacy as each case owner has access to sensitive P.H.I
  • Navigating the healthcare system with families and aiding them in finding appropriate providers who would fit their needs and accommodate the families' schedule.

Senior Behavior Technician

Behavior Frontiers
04.2018 - 11.2019
  • Managing a large case load
  • Creating and assisting with in-home, as well as clinic, client assessments
  • Ensure families, guardians, caretakers, and children were receiving the correct amount of structure and guidance to succeed
  • Participate in Outreach Programs and group work
  • Direct patient and customer care and contact
  • Developing client programs, building Behavior Intervention Plans, data collection, and client confidentiality
  • Provide resources and aid to families in crisis or need
  • Data analysis and working in a high-risk environment
  • Annual trainings to ensure client, family, and employee safety were required
  • Administrative duties such as preparing responses to correspondence, prepare documents, and analyze requests were also an expectation in this position.

Family Support Specialist

Behavior Support Solutions
06.2017 - 07.2018
  • Assurance that an initial risk assessment of families is completed and, as needed, collaboration with site management for ongoing support with case planning
  • The expectation was to carry a case load of at least 15 clients at a time whereas I often carried 25-30
  • Advocated for and provided guidance to families with resources, systems, and cultural brokerage
  • Actively participated in staff meetings and required training both on and off site
  • Efficiently input data and updated files on a daily and weekly basis to keep Organization data up to date and accurate
  • 45% of job duties required traveling to homes and facilities to assess the environment children and families were residing in as well as provide family support in parenting and childcare
  • 40% of job duties required documentation of field work/visits and contact with community affiliates
  • 15% of job duties required attending trainings, administrative duties, and documenting case work.

Fine Dining Banquet Bartender

The Firehouse Restaurant
04.2014 - 04.2018
  • Duties for this position required lifting and carrying heavy objects in a careful and safe manner and do so every shift
  • Uphold a professional demeanor as well present myself in a clean uniform at all times
  • Interact with customers and develop relationships with each of them to ensure they return and were given the best service possible
  • Administrative roles were often needed and required me to interact with customers both face-to-face and over the phone
  • Responsible for scheduling appointments and reservations as well as managing a high volume of calls on a multi-line phone.

Registered Behavior Technician

Best Consulting, Inc.
05.2016 - 07.2017
  • Undergo annual trainings in numerous programs to prepare for a Certification as an RBT
  • Implement programs in-home, in school, and in clinic during one-on-one therapy sessions with clients
  • Record data and any additional information to track the progress of each individual client
  • Work directly with a Behavior Consultant to help each individual child progress and live a healthier and more productive day to day life.

Education

B.A. Psychology -

Arizona State University
03.2024

A.A. Psychology -

American River College
01.2021

High School Diploma -

East Union High School
01.2006

Skills

  • Contract Management
  • Document Management
  • Data Entry
  • Insurance Verification
  • Project Support
  • Schedule Coordination
  • Professional Networking
  • Strategic Planning
  • Project Coordination
  • MS Office
  • Recordkeeping Abilities
  • Research and Analysis
  • Risk Management

Timeline

Autism Services Coordinator

Centene
02.2022 - Current

Office Technician

Department of Social Services
02.2021 - 03.2022

Family Support/In Home Visitor

Family Resource Center
11.2019 - 02.2021

Senior Behavior Technician

Behavior Frontiers
04.2018 - 11.2019

Family Support Specialist

Behavior Support Solutions
06.2017 - 07.2018

Registered Behavior Technician

Best Consulting, Inc.
05.2016 - 07.2017

Fine Dining Banquet Bartender

The Firehouse Restaurant
04.2014 - 04.2018

B.A. Psychology -

Arizona State University

A.A. Psychology -

American River College

High School Diploma -

East Union High School

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Katherine Rankin