Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Reinl

Kaukauna,WI

Summary

Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.

Overview

4
4
years of professional experience

Work History

Advocate4Me Rep Sr

United Healthcare
Kaukauna, WI
08.2023 - Current
  • Apply knowledge and skills to complex calls.
  • Listen, plan, and anticipate members' concerns in order to proactively identify solutions.
  • Act as a One-Stop Shop specialist to members' commercial account regarding benefit and claims questions with my extensive healthcare knowledge, providing accurate information and following HIPAA regulations.
  • Communicate with the member using empathy and concern.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from members.

GI Technician

ThedaCare Regional Medical Center-Appleton
Appleton, WI
12.2020 - Current
  • Performed endoscopic procedures on patients, including sigmoidoscopy, colonoscopy and esophagogastroduodenoscopy.
  • Prepared equipment for examinations and treatments, including cleaning, sterilizing and setting up scopes with appropriate accessories.
  • Worked collaboratively with other healthcare providers to ensure optimal care for each patient.
  • Adhered strictly to all state laws governing the practice of GI Technicians.
  • Operated complex medical equipment used in endoscopic exams such as video monitors, cameras, lasers and computer systems.

Education

Associate Degree in Nursing - Nursing

Fox Valley Technical College
Appleton, WI

Skills

  • Claims Processing
  • Patient Care
  • HIPAA compliance
  • Educating members
  • Exceptional customer service
  • Ability to multitask
  • Flexible and able to learn quickly
  • Issue and Complaint Resolution
  • Strong work ethic
  • Calm and professional under pressure

Timeline

Advocate4Me Rep Sr

United Healthcare
08.2023 - Current

GI Technician

ThedaCare Regional Medical Center-Appleton
12.2020 - Current

Associate Degree in Nursing - Nursing

Fox Valley Technical College

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Katherine Reinl