Vianey Lozano
Fort Worth,TX
Summary
Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Office Coordinator
AZZ Inc
10.2024 - 03.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service.
- Assisted with onboarding new employees by preparing workstations and materials.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Representative
Mansfield Glass and Windows
01.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected deposits, fees, and payments.
- Scheduled appointments and communicated with customers with status of their order.
Immigration Legal Assistant/Paralegal
Law Office of Bonnie Wolf
05.2023 - 12.2023
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
- Conducted client intake interviews to determine client service need and eligibility.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
Spanish Interpreter/Translator
Kena Law Firm
03.2019 - 03.2023
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Provided both consecutive and simultaneous interpretation services for judges, attorneys, court staff and other court related departments as directed of the court.
- Translated legal documents, court proceedings and other materials both English and Spanish language.
- Maintained confidentiality of all information shared during the interpretation process.
Receptionist
Brookdale Senior Solutions
02.2017 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
Winfree Academy Charter School
Irving, TX05-2014
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- [Language] translation
- Document translation
- Typing speed (50 wpm)
- Friendly, positive attitude
- Problem-solving
- Dependable and responsible
- Microsoft powerpoint, excel, and Word
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Coordinator
AZZ Inc
10.2024 - 03.2025
Customer Service Representative
Mansfield Glass and Windows
01.2024 - 09.2024
Immigration Legal Assistant/Paralegal
Law Office of Bonnie Wolf
05.2023 - 12.2023
Spanish Interpreter/Translator
Kena Law Firm
03.2019 - 03.2023
Receptionist
Brookdale Senior Solutions
02.2017 - 07.2018
High School Diploma -
Winfree Academy Charter School
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