Katherine Renouf

As an employee at Steamers Stonewall Tavern, I provided exceptional customer service in many roles including hostessing, taking and inputting carry out orders, serving tables, training other employees and much more over a seven year span.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

As an office assistant at Youngstown State University, I provided administrative support and assisted with various office tasks. I managed documentation, organized files, and handled correspondence, contributing to the efficiency of the department.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.