Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Rickard

Midland,MI

Summary

Proven leader and efficient problem-solver, adept in planning and coordination with a strong background in customer service, honed at McDonald's and other notable companies. Excelled in fast-paced environments, enhancing customer satisfaction and streamlining operations. Demonstrates critical thinking and attention to detail, significantly improving team performance and operational efficiency.

Overview

7
7
years of professional experience

Work History

Small Business Co-Owner

C & K Collectibles LLC
12.2023 - Current
  • Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
  • Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
  • Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
  • Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.

Seasonal Receptionist

H&R Block
12.2023 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Seasonal Sales Associate

Spirit Halloween
08.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Monitored customers for signs of security concerns and escalated issues to management.

Crew Trainer

McDonald's
01.2020 - 08.2022
  • Maintained current knowledge of all team position requirements.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set positive example for team members by providing high-quality, efficient service.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Customer Service Specialist

Party Savers
05.2019 - 01.2020
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Provided customers with detailed information on company products, services and materials.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Receptionist

H&R Block Inc.
12.2017 - 05.2019
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Liaised with customers, management and sales team to meet customer needs.
  • Alerted customers to upcoming sales events and promotions. Gathered sensitive information to update customer profiles.
  • Cleaned and organized store, including front desk and displays.

Food Service Trainer

Grand Traverse Pie Company
04.2018 - 11.2018
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.

Education

BBA - Management

Northwood University
Midland, MI
08.2020

Associate of Science - Business

Delta College
University Center, MI
12.2018

Associate of Arts - General Studies

Delta College
University Center, MI
04.2016

Skills

  • Attention to Detail
  • Administrative support
  • Critical thinking
  • Customer service-oriented
  • Leadership abilities
  • Microsoft Office
  • Planning and coordination
  • Time management

Timeline

Small Business Co-Owner

C & K Collectibles LLC
12.2023 - Current

Seasonal Receptionist

H&R Block
12.2023 - 04.2024

Seasonal Sales Associate

Spirit Halloween
08.2023 - 11.2023

Crew Trainer

McDonald's
01.2020 - 08.2022

Customer Service Specialist

Party Savers
05.2019 - 01.2020

Food Service Trainer

Grand Traverse Pie Company
04.2018 - 11.2018

Receptionist

H&R Block Inc.
12.2017 - 05.2019

BBA - Management

Northwood University

Associate of Science - Business

Delta College

Associate of Arts - General Studies

Delta College

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