Katherine Rickard
Midland,MI
Summary
Proven leader and efficient problem-solver, adept in planning and coordination with a strong background in customer service, honed at McDonald's and other notable companies. Excelled in fast-paced environments, enhancing customer satisfaction and streamlining operations. Demonstrates critical thinking and attention to detail, significantly improving team performance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Small Business Co-Owner
C & K Collectibles LLC
2023.12 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
Seasonal Receptionist
H&R Block
2023.12 - 2024.04
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Seasonal Sales Associate
Spirit Halloween
2023.08 - 2023.11
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
Crew Trainer
McDonald's
2020.01 - 2022.08
- Maintained current knowledge of all team position requirements.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set positive example for team members by providing high-quality, efficient service.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Customer Service Specialist
Party Savers
2019.05 - 2020.01
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assessed and offered solutions to improve procedures and customer experiences.
- Provided customers with detailed information on company products, services and materials.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Receptionist
H&R Block Inc.
2017.12 - 2019.05
- Assisted customers with prompt and polite support in-person and via telephone.
- Liaised with customers, management and sales team to meet customer needs.
- Alerted customers to upcoming sales events and promotions. Gathered sensitive information to update customer profiles.
- Cleaned and organized store, including front desk and displays.
Food Service Trainer
Grand Traverse Pie Company
2018.04 - 2018.11
- Trained incoming staff regarding restaurant's practices, culture and procedures.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
Education
BBA - Management
Northwood University
Midland, MI08.2020
Associate of Science - Business
Delta College
University Center, MI12.2018
Associate of Arts - General Studies
Delta College
University Center, MI04.2016
Skills
- Attention to Detail
- Administrative support
- Critical thinking
- Customer service-oriented
- Leadership abilities
- Microsoft Office
- Planning and coordination
- Time management
Timeline
Small Business Co-Owner
C & K Collectibles LLC
2023.12 - Current
Seasonal Receptionist
H&R Block
2023.12 - 2024.04
Seasonal Sales Associate
Spirit Halloween
2023.08 - 2023.11
Crew Trainer
McDonald's
2020.01 - 2022.08
Customer Service Specialist
Party Savers
2019.05 - 2020.01
Food Service Trainer
Grand Traverse Pie Company
2018.04 - 2018.11
Receptionist
H&R Block Inc.
2017.12 - 2019.05
BBA - Management
Northwood University
Associate of Science - Business
Delta College
Associate of Arts - General Studies
Delta College
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