Katherine Riley

· Supervise, train, and coach a team of 20+ employees to sustain consistent food-service quality, safety, and guest satisfaction.

· Develop and manage labor-efficient staff schedules aligned with operational needs, peak volume periods, and service goals.

· Lead daily pre-shift meetings to communicate expectations, departmental updates, safety reminders, and workflow priorities.

· Oversee nightly operations including POS oversight, cash handling, bank deposits, and reconciliation with strict accuracy.

· Resolve escalated guest concerns with professionalism, empathy, and rapid service recovery.

· Coordinate between front-of-house, kitchen, and ownership to maintain smooth operations and address issues proactively.

· Ensure adherence to cleanliness, service, and operational standards consistent with fine-dining expectations.

· Support onboarding and ongoing training to build team competency, reduce errors, and promote accountability.

· Supported application processing, data entry, and document verification with accuracy and confidentiality.

· Assisted with daily office operations including front-desk support, phone/email communication, and visitor coordination.

· Maintained and updated student records while handling sensitive information in compliance with FERPA guidelines.

· Prepared mailings, outreach packets, and materials for high-volume recruitment cycles.

· Supervised shift operations including staff coordination, service quality, and workflow oversight.

· Assisted with training, onboarding, and performance support for new team members.

· Ensured consistent guest service standards in a fast-paced casual dining environment.

· Supported scheduling, shift transitions, and adherence to cleanliness/operational expectations.