Katherine Rivas
Office Clerk/Data Entry
Jackson,TN
Summary
Professional office support specialist equipped for diverse administrative tasks and high-efficiency operations. Strong focus on team collaboration and delivering measurable results. Proven skills in data entry, filing, scheduling, and customer service. Reliable and adaptable to changing needs, with keen eye for detail and proactive approach to problem-solving.
Overview
27
27
years of professional experience
Work History
General Office Clerk III
Houstonisd.org
08.2024 - Current
- Maintained confidentiality while handling sensitive information across various departments within the organization.
- Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.
- Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed incoming mail, ensuring proper distribution to relevant departments or personnel.
- Boosted team morale through fostering a positive work environment that encouraged open communication channels among colleagues.
- Improved customer satisfaction by addressing inquiries professionally and efficiently.
- Supported daily operations with tasks such as data entry, photocopying, scanning, and faxing.
- Enhanced office efficiency by organizing and maintaining filing systems for essential documents.
- Acted as a liaison between clients and internal departments to facilitate prompt resolution of concerns or issues raised during interactions.
Quality Inspector
Tyco Adhesive and Automotive
03.1998 - 06.2001
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
High School Diploma -
Lindsey Wilson College
05-1992
Skills
- Filing systems
- Maintaining records
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Valid Driver's license
- Dedicated team player
- Verbal communication
- File organization
- Relationship building
- Prioritizing work
- Data entry
- Professional and mature
- Client interaction
- Issue resolution
- Administrative support
- Mail handling
- File maintenance
- Team bonding
- Clerical support
- Mail distribution
Personal Information
Timeline
General Office Clerk III
Houstonisd.org
08.2024 - Current
Quality Inspector
Tyco Adhesive and Automotive
03.1998 - 06.2001
High School Diploma -
Lindsey Wilson College
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