Summary
Overview
Work History
Skills
Timeline
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KATHERINE RIVERA

Waterbury

Summary

Medical Receptionist pursuing degree in Medical Assistance . True team player experienced in patient relations and remains cool under extreme pressure. Natural organizational skills with detail-oriented focus.

Overview

7
7
years of professional experience

Work History

Radiology Medical Receptionist

Kolb Radiology
01.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective tech' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Home Health Aide

Cocoon Home Care
03.2021 - Current
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Administered prescribed medications under direction of physician.
  • Provided transportation and appointments management.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Supervised daily activities and provided assistance to staff.
  • Followed nutritional plans to prepare optimal meals.
  • Transported clients for medical and personal outings.

Medical Receptionist

Grand Central Physical Medicine
01.2017 - 01.2019
  • Directed patients and routed deliveries and radiology reports
  • Answered and managed incoming and outgoing calls while recording accurate messages, redirected as needed to correct personnel
  • Input data into computer programs and filing systems
  • Reviewed charts and flag incomplete or inaccurate information
  • Processed patient admission
  • Schedule patients for necessary appointments including radiology appointments
  • Created and processed new patients charts
  • Verified patients insurance with proper insurance reps.
  • Checked patient insurance, demographic and health history to keep information current.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

cashier/sales associate

LLbrands, Victorias Secret Bay Plaza
11.2016 - 01.2017
  • Greeted customers promptly
  • Directed customers to store locations.

Skills

  • Sales experience
  • Excellent communication skills
  • Strong work ethic
  • Customer service-oriented
  • Cash register familiarity
  • obtained phlebotomy certificate 05/2021

Timeline

Radiology Medical Receptionist

Kolb Radiology
01.2023 - Current

Home Health Aide

Cocoon Home Care
03.2021 - Current

Medical Receptionist

Grand Central Physical Medicine
01.2017 - 01.2019

cashier/sales associate

LLbrands, Victorias Secret Bay Plaza
11.2016 - 01.2017

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KATHERINE RIVERA