KATHERINE RIVERA
ABB Optical
Deerfield Beach,FL
2
Languages
1
Certification
14
years of professional experience
Detail-oriented administrative professional skilled in optimizing operations through effective organization and customer service. Experienced in managing tasks, streamlining procedures, and supporting executives and teams. Committed to fostering positive relationships and resolving issues to enhance business success.
Work History
Payment Queue Specialist (Remote)
1 Year 1 Month- Process inbound customer calls to securely handle credit card and ACH payment transactions
- Managed customer account balances and addressed payment inquiries to enhance customer satisfaction
- Supported internal collections team in resolving account issues, contributing to improved collections outcomes
- Ensured secure handling of sensitive financial information, maintaining PCI compliance standards
- Document all payment transactions accurately in company systems and maintain detailed records for audit trail purposes
- Handle customer inquiries regarding payment status, payment plans, and account adjustments with professionalism and discretion
- Collaborate with collections and accounting teams to identify payment discrepancies and facilitate timely resolution
- Meet daily and monthly payment processing targets while maintaining high accuracy rates
Recruitment Manager (Remote)
8 Months- Researched, identified and contacted potential candidates through various sources including job postings, social media and referrals.
- Researched and identified potential candidates through job postings, social media, and referrals, enhancing candidate pipeline diversity.
- Reviewed resumes, cover letters and applications for accuracy prior to forwarding them onto relevant personnel for consideration.
- Negotiated employment contracts with successful candidates to secure favorable terms that aligned with organizational goals.
- Reviewed resumes, cover letters, and applications for accuracy, streamlining candidate selection process for relevant personnel.
Material Support Agent (Remote)
1 Year 2 Months- Monitored returns to optimize material costs and minimize financial impact.
- Ensured timely notification of key updates for enhanced customer experience.
- Collaborated with international customers to resolve complex issues with units in repair, enhancing service quality.
- Precisely entered detailed information about returning cores into Salesforce and eParts.
- Generated quotes, invoices, and credit memos using eParts and SAP for high aging Core Units.
- Utilized various global tracking platforms including DHL, FedEx, TNT, and Air Cargo for timely delivery.
- Conducted training sessions for new employees on core unit return processes following standard operating procedures.
- Assisted customers during live remote broadcasts by addressing inquiries and providing information.
- Delivered customer service support to maintain high levels of customer satisfaction.
Underwriter Coordinator (Remote)
3 Years 5 Months- Handled underwriting submissions within designated timelines, ensuring timely decisions.
- Coordinated collection, verification, and organization of borrower information, including KYC documents and financial statements, to support underwriting processes.
- Efficiently managed the collection, verification, and organization of borrower information, including KYC documents and financial statements.
- Conducted an analysis of compliance, title documents, and appraisals in the underwriting process.
- Maintained high attention to detail with all company documents, ensuring proper client representation, and mitigating fraud risk.
- Ensured accuracy and compliance of all company documents, enhancing client representation and minimizing fraud risk.
- Managed the seamless transfer of loan files to the USDA, ensuring alignment with internal information.
- Reported and investigated financial statement discrepancies, escalating with a SAR for review by the BSA Compliance Officer.
- Cultivated positive relationships with clients, partners, and internal teams to facilitate effective communication and collaboration.
Service Cashier & Receptionist
5 Years- Greeted customers courteously, maintained professional attire, and escalated complaints to service advisor to ensure customer satisfaction.
- Directed incoming customer calls to appropriate departments, enhancing overall communication and service efficiency.
- Processed customer transactions for parts, repairs, and other services, ensuring accurate and timely service delivery.
- Greet customers courteously, maintain professional attire, escalate complaints to service advisor as necessary.
- Directed incoming customer calls to appropriate departments professionally.
- Performed daily scans of Repair Orders and Parts Tickets to keep documentation updated.
- Cross-trained other staff members on operating checkout systems.
Medical Assistant
4 Years 10 Months- Coordinated patient appointments, streamlined check-in process, and verified all necessary documentation.
- Managed the inventory of medical supplies, and equipped exam rooms before the examination.
- Manage the inventory of medical supplies, and equip exam rooms before the examination.
- Coordinated preparation and transportation of laboratory samples.
- Processed payments from self-paying patients, ensuring accurate billing and financial record-keeping.
- Processed doctor's notes with supporting medical evidence.
- Generated thorough records from patient examinations.
- Submitted patient reports to the Social Disability Office for eligibility assessment.
Insurance Verifier Reclose Agent
1 Year 5 Months- Verified Medicare eligibility to ensure accurate medical supplies inventory management.
- Verified Medicare eligibility for patients to manage medical supplies inventory.
- Educated patients on financial responsibilities and communicated insurance denials to clinical staff, enhancing transparency.
- Communicated with English-speaking and non-English-speaking patients to verify information prior to shipping medical supplies.
- Entered medical prescriptions provided by doctors into patient databases.
- Processed and organized scanned insurance forms, streamlining financial operations support.
Education
Bachelor of Science - Biological Sciences
Associate in Arts
Skills
Proficient in Salesforce
Proficient in eParts
Proficient in SAP
Payment processing
Payment reconciliation
Payment auditing
KYC analysis
Documentation management
Skilled in customer service
Knowledgeable in healthcare administrative tasks
Strong analytical skills
Problem-solving skills
Proficient in Microsoft Office
Certification
Standard CPR/ AED, Bloodborne Pathogens
Languages
Spanish: Native/ Bilingual
English: Native/ Bilingual
Timeline
Payment Queue Specialist (Remote)
ABB Optical
08.2025 - CurrentRead More
Recruitment Manager (Remote)
Fino Staffing
11.2024 - 07.2025Read More
Material Support Agent (Remote)
Embraer
06.2023 - 08.2024Read More
Underwriter Coordinator (Remote)
Click N' Close (former Mid America Mortgage)
09.2019 - 02.2023Read More
Service Cashier & Receptionist
Al Hendrickson Toyota
09.2014 - 09.2019Read More
Insurance Verifier Reclose Agent
National Pharmaceuticals
07.2013 - 12.2014Read More
Medical Assistant
John J Catano MD
01.2013 - 11.2017Read More
Broward College
Associate in Arts
Read More
Florida Atlantic University
Bachelor of Science from Biological Sciences
Read More