Katherine Robinson
Brooklyn,NY
Summary
Proficient Senior Case Manager prepared to bring experience and professional knowledge to new role with room for growth and advancement. Specializing in resource advocacy, case planning, and team communication. Excellent communicator and problem solver with a focused and results-oriented approach.
Overview
10
10
years of professional experience
Work History
Senior Case Manager
WESTHAB
Brooklyn, NY
08.2023 - Current
- I provided day-to-day supervision to the case management staff at a 90+ bed men's homeless shelter, as well as collaborated with other on-site departments to support effective problem-solving and strategy alignment.
- Provided crisis intervention services in emergency situations.
- Served as a liaison between DHS/ HRA and other agencies and on behalf of the client's case.
- Monitored client progress towards established goals and objectives.
- Conducted assessments to determine individual service requirements and care needs.
- Participated in continuing education activities and trainings related to best practices in case management.
- Collaborated with medical personnel to coordinate treatments for clients when necessary.
- Adhered to professional standards of practice while maintaining a high level of confidentiality.
- Identified strengths and opportunities for staff improvement based on audit results.
Housing Specialist
Samaritan Daytop Village
Brooklyn, NY
11.2022 - 08.2023
- I successfully obtained housing for 25 families, achieving quarterly targets, creating individualized housing plans, and assisting clients with housing applications.
- Conducted assessments to determine eligibility for rental assistance programs.
- Negotiated leases between landlords and tenants in order to secure affordable rental units.
- Inspected properties to ensure they meet safety standards prior to tenant occupancy.
- Reviewed applications and documents for accuracy and completeness.
- Developed housing assistance plans for low-income households.
- Conducted comprehensive assessments of clients' housing needs, preferences, and financial capabilities.
- Found affordable housing options for individuals and families.
Certified Nursing Assistant
UMPC PINNACLE HEALTH
Harrisburg, PA
02.2018 - 11.2021
- I've assisted with bathing, clothing, grooming, toileting, and eating
- Checking vital signs, including blood pressure and heart rate, and ensuring patients' dietary and hydration needs are met.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Administered medications as directed by registered nurse or physician.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Receptionist
Gilbane Building Company
New York , NY
05.2014 - 10.2017
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managing office supplies, equipment, and decor.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors and provided them with assistance.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Education
Bachelor of Science - Social Work
Long Island University
Brooklyn, NY05.2025
Bachelor of Arts - Business Management
Berkeley College
New York, NY12.2016
Skills
- HHA/HPD/ Section 8/ Cityfhep Knowledgeable
- Certified Peer Mediator
- Excellent professional, interpersonal, verbal, and written communication abilities
- Pennsylvania Certified Nursing Assistant
- Cross-cultural sensitivity
- Educated and assisted families and individuals with food, job, and health-care resources
- Performed Pre- Clearance walkthrough
- Performed comprehensive psychosocial assessment with new and existing clients to determine the level of services needed
- Sent Referrals for 2010E applications/ Referrals for mental and substance abuse counseling
References
References References available upon request
Timeline
Senior Case Manager
WESTHAB
08.2023 - Current
Housing Specialist
Samaritan Daytop Village
11.2022 - 08.2023
Certified Nursing Assistant
UMPC PINNACLE HEALTH
02.2018 - 11.2021
Receptionist
Gilbane Building Company
05.2014 - 10.2017
Bachelor of Science - Social Work
Long Island University
Bachelor of Arts - Business Management
Berkeley College
Similar Profiles
Aaron RodriguezAaron Rodriguez
Safety Security Officer at WesthabSafety Security Officer at Westhab
Tyrell Cox-WilliamsTyrell Cox-Williams
Security Guard at WesthabSecurity Guard at Westhab
CLAUDE FERNANDEZCLAUDE FERNANDEZ
Security Supervisor at WesthabSecurity Supervisor at Westhab