Katherine Robinson
Howard
Summary
Proven ability in customer service, specializing in conflict resolution and satisfaction improvement through effective communication. Unique expertise in supporting grieving individuals, developed from extensive experience in a funeral home setting, providing comfort and understanding to those experiencing loss.
Overview
18
18
years of professional experience
Work History
Libation Provider
St. James Tavern
Columbus
10.2006 - 12.2023
- Promoted high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Recognized by management for delivering exceptional customer experiences consistently.
- Identified and addressed customer needs promptly to enhance service quality.
- Utilized effective interpersonal skills to engage customers in meaningful conversations.
- Prioritized and organized tasks to achieve service goals efficiently.
- Assisted customers with requests and inquiries to boost overall satisfaction.
- Exceeded expectations by devising creative solutions to complex problems.
- Provided attentive service during face-to-face interactions and phone communications.
Server
Elevator Brewery & Draught Haus
Columbus
02.2006 - 03.2020
- Delivered friendly and efficient service to guests in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Communicated effectively with hosts, bussers, and kitchen staff to prepare for customer service.
- Supported team members during busy shifts to enhance workflow efficiency.
- Proactively addressed customer allergies and special requests with kitchen staff.
- Engaged each guest with an open mind and heart to foster positive interactions.
Deputy Clerk of the Court
Franklin County Probate Court/State of Ohio
Columbus
06.2008 - 12.2010
- Processed legal documents for probate cases and maintained accurate court records.
- Coordinated communication between attorneys, clients, and court personnel to facilitate case progress.
- Assisted individuals grieving the loss of loved ones in closing estates efficiently.
- Ensured confidentiality of sensitive information in strict compliance with regulations.
- Responded promptly to attorney inquiries regarding upcoming cases and deadlines.
Education
Bachelor Of Arts (BA) - Sociology/Anthropology/Psychology
Ohio Wesleyan University
Delaware, OH05-2010
Master Of Social Work (MSW) - Social Work
The Ohio State University
Columbus, Ohio, OHSkills
- Empathetic listening
- Comfort with discomfort
- Grief support expertise
- Facilitation of personal growth
- Team collaboration
- Effective communication
- Attention to detail
- Active listening
- Relationship building
- Flexibility and adaptability
- Public speaking
- Social awareness
- Situational awareness
- First Aid and CPR certification
- Multitasking skills
- Training and development
Timeline
Deputy Clerk of the Court
Franklin County Probate Court/State of Ohio
06.2008 - 12.2010
Libation Provider
St. James Tavern
10.2006 - 12.2023
Server
Elevator Brewery & Draught Haus
02.2006 - 03.2020
Bachelor Of Arts (BA) - Sociology/Anthropology/Psychology
Ohio Wesleyan University
Master Of Social Work (MSW) - Social Work
The Ohio State University