KATHERINE ROBLES
Bronx,NY
Summary
Experienced communications professional with exceptional leadership, planning and problem-solving abilities. Competent in triaging calls, providing information and monitoring work of others for compliance with standards. Focused on continuous improvement of policies, procedures and disaster response.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Communications Specialist
New York Presbyterian Hospital
07.2017 - Current
- Resolve client concerns promptly and effectively after acknowledging them
- Help clients choose the best service for their needs by helping them understand the different options that are accessible to them
- Successfully coordinate with management and other staff to guarantee that clients are taken care of
- Receive and process both emergency and non emergency calls
- Assess the urgency and nature of each call to prioritize timely responses based on urgency and available resources
- Coordinate and dispatch emergency medical personnel and vehicles to the scene of emergencies and non emergencies
- Accurately input and manage data related to all calls, responses, and patient information in electronic records
Certified EMS Skills Instructor/ Instructor Coordinator
Emergency Care Programs
09.2016 - Current
- Teach and demonstrate EMS skills such as patient assessment, CPR and other emergency care and basic life support techniques
- Teach the local, state, and national EMS regulations, protocols and standards
- Develop lesson plans and training materials that align with state and national EMS guidelines
- Administer and proctor group standardized tests, informal and formal class assessments while maintaining a safe testing environment
- Evaluate student performance through practical and written exams as well as scenario-based assessments
- Provide constructive feedback and guidance to help students improve their skills and knowledge while serving as a supportive mentor throughout their training
- Keep accurate records of student attendance, performance, and progress
Call Receiving Operator and Dispatcher / EMT-B
Senior Care EMS
03.2015 - 03.2019
- Prioritized incoming calls for medical aid, both emergency and non-emergency, according to the nature of the illness
- Based on the urgency and nature of calls, assigned the proper resource and staff
- Gathered comprehensive data about the patient's health, location, and any pertinent medical history in order to inform and better equip emergency personnel to handle patient care
- Throughout the entire process, kept open lines of communication with family members, medical facilities, and EMS services
- Complied with regulations and company standards by keeping accurate records of calls, responses, and patient data
- As needed, gave junior dispatchers and other staff members advice and assistance
- Complied with all legal and safety regulations pertaining to emergency medical services
Emergency Medical Technician (EMT-B)
American Medical Response
03.2017 - 01.2019
- Collaborated with other emergency personnel to improve team members and patient safety
- Assessed each individual circumstances and the condition of all patients to decide if additional emergency support was required
- Immobilized patients to be transported to appropriate healthcare facilities
Emergency Medical Technician (EMT-B)
RCA Ambulance Services
07.2013 - 05.2015
- Conducted thorough assessments of patients' conditions while providing basic emergency and non-emergent medical care in various pre-hospital settings
- Ensured the comfort and stability of all patients during safe transport to medical facilities
- Provided reassurance and support to patients and their families by answering questions and addressing concerns
- Maintained accurate records of patient care, treatments administered, and observations during transport
- Collaborate effectively with other emergency responders, including paramedics, firefighters, and law enforcement
- Sanitized and decontaminated ambulance and medical equipment after care of each patient ensuring that all medical equipment and supplies are clean, stocked, and in functional working order
Unit Supply Specialist (92Y)
US Army
07.2004 - 01.2012
- Followed and carried out all orders given by individuals of a higher rank
- Kept organized records, inventory and maintenance of all supplies, equipment and weapons within the Unit and Battalion with the use computers applications such as database management and word processing
- Created, maintained, and entered information into databases
- Completed forms in accordance with company procedures
- Aided in the distribution of supplies, equipment and weapons to soldiers in need as they prepared for deployment and training while functioning as the unit Amor
Education
Associate of Science - Healthcare Careers Preparation
Bronx Community College
The Bronx, NY06.2025
Certified Instructor Coordinator -
Westchester Regional EMS Council
Valhalla, NY11.2018
Certified Lab Instructor -
Hudson Valley Regional EMS Council
Goshen, NY11.2017
Emergency Medical Dispatch -
International Academies of Emergency Dispatch
Syosset, New York08.2017
BLS CPR Instructor -
American Heart Association
New York, NY06.2017
Emergency Medical Technician Basic -
SUNY Bronx Educational Opportunity Center
Bronx, NY08.2013
Saint Pius V Catholic High School
Bronx, NY06.2004
Skills
- Leadership
- Internal Communications
- Organizational Skills
- Customer Service
- Quality Assurance
- Time management
- Call prioritization
- Stress Tolerance
Certification
- EMT-B Certification
- Emergency Medical Dispatch Certified
- Lab Instructor Certified
- Instructing Coordinator Certified
- BLS CPR Instructor Certification
- BLS Certified
Languages
Spanish
Elementary
Timeline
Communications Specialist
New York Presbyterian Hospital
07.2017 - Current
Emergency Medical Technician (EMT-B)
American Medical Response
03.2017 - 01.2019
Certified EMS Skills Instructor/ Instructor Coordinator
Emergency Care Programs
09.2016 - Current
Call Receiving Operator and Dispatcher / EMT-B
Senior Care EMS
03.2015 - 03.2019
Emergency Medical Technician (EMT-B)
RCA Ambulance Services
07.2013 - 05.2015
Unit Supply Specialist (92Y)
US Army
07.2004 - 01.2012
Emergency Medical Dispatch -
International Academies of Emergency Dispatch
BLS CPR Instructor -
American Heart Association
Emergency Medical Technician Basic -
SUNY Bronx Educational Opportunity Center
Saint Pius V Catholic High School
- EMT-B Certification
- Emergency Medical Dispatch Certified
- Lab Instructor Certified
- Instructing Coordinator Certified
- BLS CPR Instructor Certification
- BLS Certified
Associate of Science - Healthcare Careers Preparation
Bronx Community College
Certified Instructor Coordinator -
Westchester Regional EMS Council
Certified Lab Instructor -
Hudson Valley Regional EMS Council
Similar Profiles
Emily DiazEmily Diaz
Unit Assistant at New York Presbyterian HospitalUnit Assistant at New York Presbyterian Hospital
BESIANA STEFABESIANA STEFA
Program Coordinator at New York Presbyterian Lawrence HospitalProgram Coordinator at New York Presbyterian Lawrence Hospital
Samantha RengifoSamantha Rengifo
Program Coordinator CHALK Program at New York Presbyterian HospitalProgram Coordinator CHALK Program at New York Presbyterian Hospital