Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Katherine Rocha

San Antonio,TX

Summary

As a candidate of high caliber in customer service, with remarkable interpersonal skills, I believe to be well qualified for the Administrative Assistant position. In my experience I have successfully built strong relationships with an array of executive personnel, teammates, clients and vendors. Experienced with managing front desk activities and maintaining high traffic atmosphere for clients. I utilize strong organizational skills and attention to detail to streamline office operations and productivity. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Ushering clients and guests to feel comfortable and confident with our brand. Exceptional moments happen because of people who genuinely take time to be kind and care about the overall experience, big or small. Lets roll up our sleeves and be proud of what we do and who we do it for, one interaction at a time.

Overview

3
3
years of professional experience

Work History

Receptionist

ASM Global
03.2024 - Current
  • Managed multi-line phone system, efficiently directing calls to appropriate departments.
  • Coordinated scheduling for meetings and appointments, ensuring optimal use of resources.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained organized filing systems, enhancing document retrieval and overall office efficiency.
  • Prepared and processed incoming and outgoing mail, ensuring timely distribution of correspondence.
  • Assisted in onboarding new staff by providing orientation regarding office procedures and policies.
  • Monitored office supplies inventory, placing orders to maintain adequate stock levels consistently.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Sales & Marketing Administrative Assistant

Hardrock Café Downtown San Antonio
06.2022 - 03.2024
  • Colligated roles with other hosts/servers and retail departments with full run of show and transparency for smooth operation.
  • Welcomed guests into the café, accommodated and sat parties at tables.
  • Coordinated marketing campaigns and promotional events to enhance brand awareness.
  • Developed and maintained comprehensive databases for tracking marketing materials and client interactions.
  • Assisted in creating engaging content for social media platforms, improving audience engagement rates.
  • Conducted market research to identify trends, informing strategic decisions within the marketing team.
  • Streamlined administrative processes, enhancing overall departmental efficiency and productivity.
  • Collaborated with cross-functional teams to support project execution and alignment with business goals.
  • Expanded social media presence through regular posting schedules and audience engagement initiatives.
  • Managed vendor relationships for print materials production, ensuring timely delivery and quality control.
  • Maintained up-to-date knowledge of industry trends by attending relevant workshops or conferences leading to the adoption of best practices within the team.
  • Supported marketing team members in their day-to-day tasks, ensuring timely completion of projects and overall department efficiency.
  • Contributed ideas during brainstorming sessions that led to innovative marketing strategies that positively impacted overall business growth.
  • Increased customer engagement by creating compelling email newsletters and promotional materials.
  • Organized logistics for company-sponsored events, including venue selection, budgeting, catering coordination, and guest list management.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

Diploma -

Memorial High School
San Antonio, TX
01.2002

no degree acquired - Criminal Justice

Weber State University
Ogden
07.2004

no degree acquired - Criminal Justice

Palo Alto Community
San Antonio, FL
07.2003

Skills

  • Computer Proficiencies: Microsoft Office, Outlook, Excel, Access, SharePoint, PowerPoint, Adobe, One source, Workday, Sales force, Avaya, POS systems, Clover, Canva, Hoot Suite, and various social networks Facebook, Instagram, Snapchat
  • Analytical skills that translate data into useful information to effectively enhance work with dynamic and fluid capabilities to achieve enterprise sales & marketing goals
  • Time management
  • Confidential information management and organization
  • Guest relations and customer satisfaction
  • Project coordination and execution
  • Phone and email etiquette
  • Administration and operations
  • Data entry
  • Multi-line phone operation
  • Detail-oriented
  • Operation coordination and execution

Timeline

Receptionist

ASM Global
03.2024 - Current

Sales & Marketing Administrative Assistant

Hardrock Café Downtown San Antonio
06.2022 - 03.2024

Diploma -

Memorial High School

no degree acquired - Criminal Justice

Weber State University

no degree acquired - Criminal Justice

Palo Alto Community

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