Katherine Rocha Gonzalez
Wanaque
Summary
Over 5 years of experience in Spanish customer support within high-paced environments, including call centers and medical diagnostics. Proven track record in document organization and filing, contributing to operational efficiency. Played a key role in establishing the first Spanish-speaking Collections Department at MBNA, exceeding collection objectives and training representatives to achieve departmental goals. Selected as the bilingual representative at Trinity Biotech for exporting medical diagnostic reagents to South American distributors, demonstrating strong technical and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Account Manager
Tcoag/ Diagnostica Stago
Mt. Olive
08.2010 - 08.2016
- Data Entry i.e price lists and contracts
- Hospital File Maintenance
- Customer Service
- Responsible for Hospitals located in the following states WA, IA, ND, SD, NY, NJ, PA, OR, MN, UT, MT and ID
- Contract management
- Sequestering Reagents
- Standard Operating Procedure set up and implementation
Account Manager
Trinity Biotech
Berkeley Heights
10.2005 - 06.2010
- Customer Service.
- Order Entry.
- Hospital Account Set Up
- File Maintenance
- Worked with Latin American Authorized Product Distributors
- Data Entry i.e price lists and contracts.
Account Manager/ Mentor
MBNA
Newark
02.2001 - 09.2005
- Assisted in creating an internalized translation service among all departments for proper customer support.
- Customer Service.
- Sales
- Facilitated New Hire Education.
- Collected through all stages of delinquency
- Account Management
- Customer Retention
- Debt to Income Risk Assessment
- Certified in Achieving Communication Excellence
- Certified in Proper Customer Service
Skills
- Proficient in Word/Excel
- Trilingual (English, Spanish and Portuguese)
- Sturdy Composer
- Planning/Organization
- Assertive and Positive
- Interpersonal Ability
- Exceptional problem solver
- Flexibility/Adaptability/ Managing multiple priorities
- Computer/Technical Literacy
- Courteous demeanor
Personal Information
Total Experience: Over 5 years of experience in verbal and written Spanish customer support both in a high pace customer call center environment and import/export medical diagnostic company.
Timeline
Account Manager
Tcoag/ Diagnostica Stago
08.2010 - 08.2016
Account Manager
Trinity Biotech
10.2005 - 06.2010
Account Manager/ Mentor
MBNA
02.2001 - 09.2005
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