Katherine Rock
Fullerton,CA
Summary
Skilled Service Coordinator with 2 years of experience. Highly effective at managing work orders, scheduling, and interacting with clients. Exceptional communication skills from initial contact to follow-up. Interested in advancing career.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Gatekeeper System Inc.
Lake Forest, CA
11.2020 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Input data in Excel to create updated status reports for quick reference of project progress and deadlines.
- Prearranged equipment for production to keep tasks and workers on schedule.
- On Average I will scheduled 7 to 15 work orders daily.
- I over see about 120 work orders with new ones coming in.
- I review technicians notes from work preformed and if return trip is needed I will create NTE increases and submit increase to appropriate store.
- Update Safeway, Save Mart, Albertsons, and Fred Meyers stores via email or Corrigo.
- Once job is fully completed I will submit work order to invoicing.
Maintenance Coordinator
Tricon American Homes
Santa Ana, CA
08.2020 - 11.2020
- Answered resident phone calls that were in queue, would take about 100 calls daily
- Scheduling technicians to go out to residents homes
- Creating multiple work orders per calls
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers in fast-paced environment.
Dispatcher
Data Matrix Solutions Inc.
Brea, CA
04.2018 - 03.2020
- Answering telephone calls, dispatch service calls, manage supply inventory, manage parts inventory, manage ordering parts and supplies for clients, draft and distribute correspondence.
- Preformed minor problems clients might have with jamming, scan to file, scan to email, or print quality.
- Increased payments from clients.
- Open and close office daily as well as, cleaning office, and authorized to interview potential employees and bring them in for interviews.
- Went 2 years without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
Quality Control Representative
Solstice
Tustin, CA
11.2016 - 04.2018
- Negotiate down debts, working for 10 different law firms around United States.
- Make sure all information is correct according to state and approve or decline file.
- Confirm whether or not all details are accurate with client, asking questions to ensure understanding of program completely.
- Set appointments for signing of contracts with client, and go over their program terms and payments to further ensure accuracy.
- Once necessary documents are received, data entry is used to fill out and authorize final close of sale. Did over 300 data entry files weekly.
- Created and deployed best practices to improve efficiency and reduce defects.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Barista, Starbucks
Knotts Berry Farm
Buena Park, CA
08.2014 - 11.2016
- Greet customers and inquire into their orders, provide customers with information on popular coffee blends, take orders and brew coffee per instructions while ensuring that each brew conforms to standards set by Starbucks.
- Took payments for coffee sold and tender change, organize Starbucks displays and ensure that Starbucks merchandising and signing standards are followed appropriately.
- Maintain cleanliness and sanitization of all work areas, monitor supplies inform management of any shortages and make sure that coffee blends are stored in safe manner.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Managed taking orders over 300 customers daily.
Skills
- CRM and Navision
- Corrigo and Service Channel Portals
- Outlook
- Excel
- Routing orders, Prioritizing calls
- Critical Thinking
- Verifying coverage, Service coordination
- Team Player, Customer Service
- Reliable, Fast Learner
- Closing Tickets
- Preventive Maintenance
Timeline
Service Coordinator
Gatekeeper System Inc.
11.2020 - Current
Maintenance Coordinator
Tricon American Homes
08.2020 - 11.2020
Dispatcher
Data Matrix Solutions Inc.
04.2018 - 03.2020
Quality Control Representative
Solstice
11.2016 - 04.2018
Barista, Starbucks
Knotts Berry Farm
08.2014 - 11.2016