Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katherine Rodriguez

Kissimmee,FL

Summary

Dedicated Community Director with three-year history of success in community support and engagement. Builds strong relationships between residents, families and staff. Proactive and industrious with proficiency in Entrata, Yardi.

Overview

8
8
years of professional experience

Work History

Lease up Community Director

Madison Communities Group
01.2024 - Current
  • Increased community engagement by planning and executing various events and initiatives.
  • Improved resident satisfaction through timely and effective communication and conflict resolution.
  • Managed budgets for community programs, ensuring optimal allocation of resources for maximum impact.
  • Developed partnerships with local businesses and organizations to enhance community offerings.
  • Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
  • Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
  • Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
  • Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
  • Fostered positive relationships with residents by addressing concerns promptly and effectively.
  • Enhanced resident retention rates through targeted programming and personalized outreach efforts.

Community Manager

Range Water Real Estate
11.2020 - 01.2024
  • Enhanced online community engagement by creating and implementing tailored content strategies.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.
  • Created valuable resources such as blog posts, whitepapers, webinars, and podcasts to educate community members on industry trends and best practices.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
  • Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Championed diversity and inclusion efforts within the online community by creating safe spaces for open conversation and actively addressing any instances of discrimination or harassment.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Evaluated property conditions and recommended improvements.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Managed community within established cost constraints.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

Assistant Manager

Range Water Real Estate
07.2020 - 11.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

Assistant Manager

Advenir At The Oaks
11.2019 - 03.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.

Leasing Consultant

Advenir At Polos East Apartments
05.2016 - 11.2019
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.
  • Developed strong relationships with local businesses, creating partnerships that benefited both parties.
  • Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
  • Streamlined the leasing process for greater efficiency, resulting in a higher number of successful applications.
  • Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
  • Developed strong relationships with local businesses to promote the apartment community and attract potential residents.

Education

High School Diploma -

Colonial High School
Orlando, FL
05.2003

Skills

  • Money Handling
  • Documentation Skills
  • Budget Control
  • Document Management
  • Budget Administration
  • Application Management
  • Performance Improvement
  • Partnership Development
  • Background Checking
  • Property Maintenance
  • Community Engagement
  • Event Planning
  • Tenant Relations
  • Time Management
  • Strategic Planning
  • Organizational Skills
  • Problem Solving
  • Conflict Resolution
  • Community Outreach
  • Adaptability
  • Social Media Management
  • Policy Analysis
  • Marketing Strategy
  • Team Leadership
  • Payment Collection
  • Cultural Competency
  • Client Relations
  • Market Tracking
  • Codes Compliance
  • Financial Oversight
  • Office Staffing
  • Complaints Investigation
  • Vacancy Marketing
  • Tenant Eligibility Determination

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Lease up Community Director

Madison Communities Group
01.2024 - Current

Community Manager

Range Water Real Estate
11.2020 - 01.2024

Assistant Manager

Range Water Real Estate
07.2020 - 11.2020

Assistant Manager

Advenir At The Oaks
11.2019 - 03.2020

Leasing Consultant

Advenir At Polos East Apartments
05.2016 - 11.2019

High School Diploma -

Colonial High School

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Katherine Rodriguez