Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Rodriguez

Phillipsburg,NJ

Summary

Experienced Office Manager and administration professional with 3 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Seldom Official
Jersey City, NJ
10.2023 - 01.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Developed policies and procedures related to customer service operations.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

Label Printer

QuVa Pharma
Bloomsbury, NJ
06.2022 - 10.2023
  • Prepared labels for packaging by entering information into the label printer software.
  • Maintained label printer and related equipment, ensuring proper functioning of all parts.
  • Troubleshot and resolved any issues with labels not printing correctly.
  • Performed daily maintenance on label printers to ensure optimal performance.
  • Managed inventory of supplies necessary for label printing operations.
  • Verified accuracy of customer orders prior to printing labels.

Office Manager

High Frequency Studio
Jersey City, NJ
03.2019 - 07.2022
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained new employees on procedures and policies to maximize team performance.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Education

Business Administration - Business Administration And Management

Warren County Community College
Washington, NJ
12.2021

High School Diploma -

Hudson Technology School
Harrison, Nj
06.2013

Skills

  • Budgetary Planning
  • File and data retrieval systems
  • Invoicing and billing
  • Customer relations
  • Scheduling and calendar management
  • Billing
  • Event coordination
  • Workforce Management
  • Training and coaching
  • Data entry
  • Planning
  • Conflict mediation
  • Courteous demeanor
  • Microsoft Office expertise
  • Quality assurance controls
  • Problem-solving abilities
  • Quality control
  • High-energy attitude
  • Business development understanding
  • Technologically savvy
  • Document editing
  • Critical thinking
  • Friendly, positive attitude
  • Microsoft Office
  • Multitasking
  • Leadership

Timeline

Customer Service Manager

Seldom Official
10.2023 - 01.2024

Label Printer

QuVa Pharma
06.2022 - 10.2023

Office Manager

High Frequency Studio
03.2019 - 07.2022

Business Administration - Business Administration And Management

Warren County Community College

High School Diploma -

Hudson Technology School

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Katherine Rodriguez