Katherine Rodriguez
Spring,TX
Summary
Territory Sales Manager with 20 years of experience in driving floorcovering sales growth. Proven ability to build and maintain client relationships through exceptional service and support. Track record of expanding market presence and enhancing brand visibility through strategic networking.
Overview
21
21
years of professional experience
Work History
Territory Sales Manager
RW Supply & Design / Portercraft Floors
Houston, Texas
06.2024 - Current
- Fostered strong relationships with clients to enhance customer satisfaction.
- Conducted product demonstrations and training sessions for clients and staff.
- Utilized CRM software for tracking leads and managing customer interactions.
Territory Sales Manager
Fuzion Flooring
06.2023 - 05.2024
- Increased revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Established strong relationships with key clients, boosting customer retention rates.
- Monitored competitor activities within territory, adjusting sales strategies as needed to maintain competitive edge.
- Responsible for assembling displays to showcase products
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
Location Store Manager
All Floors & More
06.2022 - 06.2023
- Assisted customers with material selections and design layout.
- In home estimator
- Administrative duties such as order placement, reports, and payments.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Established long-term relationships with clients, resulting in increased repeat business.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Maintained comprehensive documentation throughout each phase of construction process to ensure compliance with legal requirements and industry standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
Territory Sales Manager
QDI Surfaces
03.2022 - 06.2023
- Called on Houston Residential Dealers & Remodelers.
- Responsible for assembling displays to showcase products and keeping displays up to date.
- Responsible for pricing, following up, finalizing and closing deals.
- Product knowledge presentations keeping clients up to date with newest product offerings.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
Territory Sales Manager
Acme Brick Tile & Stone/ American Tile
03.2021 - 03.2023
- Called on Houston Residential Builders, Retail, Commercial Dealers & Remodelers.
- Responsible for generating new leads.
- Responsible for assembling displays to showcase products and keeping displays up to date.
- Responsible for pricing, following up, finalizing and closing deals.
- Assisted with putting together builder programs.
- Product knowledge presentations keeping clients up to date.
- Participated in th Southwest FlooringMarket shows 2021/2022.
- Increased sales revenue by developing and implementing strategic territory plans.
Sales Lead/ Territory Sales Manager
Knoa's Flooring
11.2015 - 03.2021
- .Called on Houston, Austin, & San Antonio Retail and Commercial Dealers
- Prospected for new accounts
- Responsible for assembling displays to showcase products.
- Maintained samples and displays keeping them up to date and visually appealing.
- Maintained an ongoing relationship with existing clients while building relationships with new ones.
- Evaluating clients' needs & promoting products & services
- Giving sales and product knowledge presentations to a range of prospective clients.
- Prepared flyers for quarterly sales.
- Participated and worked in the Southwest Flooring Market Shows 2015/2016/2017/2018/2019.
- Participated and worked in the Las Vegas Surfaces Show 2018/2019.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering supportive environment that encouraged professional growth and skill development.
- Increased sales and customer satisfaction through personalized servicing.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Territory Sales Manager
American Tile & Sone / Acme
10.2012 - 10.2015
- Generated new leads through outreach to Houston dealers, remodelers, custom builders, and designers.
- Assembled and updated product displays to enhance visibility and appeal.
- Followed up with clients to finalize and close sales deals effectively.
- Assisted in developing builder programs to increase market penetration.
- Prepared weekly and monthly sales call reports for performance tracking.
- Consistently met and exceeded established sales goals.
- Delivered informative product knowledge presentations to educate clients on offerings.
- Participated in Dallas markets from 2012 to 2015, showcasing products and building networks.
Account Manager
ProSource Wholesale Floorcovering
11.2008 - 10.2012
- Contacted prospects to set up showroom visits and establishing rapport; conducted showroom tours and presentations for member prospects and walk-in customer
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Maintained a level of professional knowledge about flooring products in order to better sell and service members and their clients
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Customer Service Supervisor
Marazzi Tile & Stone
04.2004 - 11.2008
- Coached 4 employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
Business Management Degree -
Remington College
Houston, TXReal Estate Principles I &II - Leasing 101- Fair Housing -
Collin County Community College
Skills
- Microsoft Office Suite
- JD Edwards ERP
- QuickBooks Accounting
- RFMS Software
- AS400 System
- Customer satisfaction
- Problem resolution
- Relationship management
- Sales strategies
- Lead prospecting
Timeline
Territory Sales Manager
RW Supply & Design / Portercraft Floors
06.2024 - Current
Territory Sales Manager
Fuzion Flooring
06.2023 - 05.2024
Location Store Manager
All Floors & More
06.2022 - 06.2023
Territory Sales Manager
QDI Surfaces
03.2022 - 06.2023
Territory Sales Manager
Acme Brick Tile & Stone/ American Tile
03.2021 - 03.2023
Sales Lead/ Territory Sales Manager
Knoa's Flooring
11.2015 - 03.2021
Territory Sales Manager
American Tile & Sone / Acme
10.2012 - 10.2015
Account Manager
ProSource Wholesale Floorcovering
11.2008 - 10.2012
Customer Service Supervisor
Marazzi Tile & Stone
04.2004 - 11.2008
Business Management Degree -
Remington College
Real Estate Principles I &II - Leasing 101- Fair Housing -
Collin County Community College