Katherine Roebuck
Monticello,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1986
1986
years of post-secondary education
Work History
Kathy can do it home improvements
Self-employeed
Monticello, NY
05.2002 - Current
- Contributed innovative ideas and solutions to household problems ensuring quality work and customer satisfaction making customers comfortable with scopes of work they don’t understand
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Resorts world Catskills casino
Empire Resorts
Monticello, NY
02.2018 - 04.2023
- Table games dealer
- Ensuring customers understand how games work and enjoy their experience
- Ensure game is dealt correctly and payments are correct
CVS
CVS Pharmacy
Southampton, New York
03.2012 - 01.2014
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Shift supervisor in charge receiving merchandise and stocking
- Supervision of employees
- Counting cash drawers and end of shift totals
Starbucks barista
Starbucks
Hampton Bays, New York
01.2007 - 01.2009
- Crafted high-quality espresso beverages with attention to flavor and presentation.
- Provided exceptional customer service, ensuring a welcoming environment for all guests.
- Maintained cleanliness and organization of the workspace and equipment.
- Monitored inventory levels, assisting with stock replenishment as needed.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Floriculture
Cobleskill
Cobleskill, NY 08.1985 - 05.1986
Guilderland Central
Guilderland, NYSkills
- Customer service
- Problem solving
- Team collaboration
- Cash handling
- Work quality assurance
- Game regulation knowledge
- Attention to detail
- Effective communication
- Calm under pressure
- Friendly, positive attitude
Timeline
Resorts world Catskills casino
Empire Resorts
02.2018 - 04.2023
CVS
CVS Pharmacy
03.2012 - 01.2014
Starbucks barista
Starbucks
01.2007 - 01.2009
Kathy can do it home improvements
Self-employeed
05.2002 - Current
Floriculture
Cobleskill
08.1985 - 05.1986
Guilderland Central