Katherine Rogers
Centralia,WA
Summary
Dedicated and proactive worker with a solid track record of reliability, efficiency, and attention to detail. Excellent at working both independently and as part of a team, with a strong focus on safety protocols and maintaining a clean and organized workspace. Possesses 5+ year of combined Customer service, administrative, and training experience.
Experienced with supporting teachers and students in classroom settings to enhance educational outcomes. Utilizes effective communication and organizational skills to manage daily activities and ensure smooth classroom operations. Knowledge of developing individualized support strategies to meet diverse student needs.
Offering compassionate and patient approach, eager to learn and develop in supportive educational environment. Brings understanding of basic educational techniques and communication skills, ready to be applied and further enhanced. Ready to use and develop skills in classroom support and student engagement in paraeducator role.
Overview
7
7
years of professional experience
Work History
Paraeducator Professional
Teacher's On Call
01.2024 - Current
- Monitored student classroom and outdoors activities to promote student safety
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
Account Executive
SanMar
05.2022 - 11.2023
- Strengthened customer relationships with proactive and collaborative approach to managing needs
- Distributed marketing materials to existing and prospective clients to promote products and services
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers
- Qualified leads, built relationships and executed sales strategies to drive new business
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs
- Built relationships with customers and community to promote long term business growth
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Informed customers of promotions to increase sales productivity and volume
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
Supervisor
Getix Health
07.2021 - 01.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Evaluated staff performance and provided coaching to address inefficiencies
- Devised and implemented processes and procedures to streamline operations
- Educated staff on organizational mission and goals to help employees achieve success
Customer Service Representative
Getix Health
09.2019 - 07.2021
- Educated customers about billing, payment processing and support policies and procedures
- Promptly responded to inquiries and requests from prospective customers
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Developed and updated databases to handle customer data
- Followed up with customers about resolved issues to maintain high standards of customer service
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Exhibited high energy and professionalism when dealing with clients and staff
- Cross-trained and provided backup support for organizational leadership
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Met customer call guidelines for service levels, handle time and productivity
- Maintained up-to-date knowledge of product and service changes
- Implemented and developed customer service training processes
- Trained new personnel regarding company operations, policies and services
- Investigated and resolved customer inquiries and complaints quickly
Line Cook
Burger King
01.2019 - 09.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
- Prepared food items such as meats, poultry, and fish for frying purposes
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions
- Trained new kitchen staff on food safety, preparation and cooking techniques
- Prepared food items in compliance with recipes and portioning control guidelines
- Prepared and cooked meals according to recipes and customer specifications
- Followed health, safety and sanitation guidelines while preparing and serving food
Administrative Assistant
Lakewold Gardens
07.2018 - 10.2018
- Maintained inventory of office supplies and placed orders
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Managed filing system, entered data and completed other clerical tasks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis
Education
Associates of science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL08.2020
Certificate - Early Childhood Education
Pierce Community College
Tacoma, WA01.2014
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Taholah High School
Taholah, WA03.2013
Skills
- Excellent Communication
- Data entry background
- Typing58 WPM
- Strong reading talents
- Problem-Solving
- Multitasking Abilities
- Computer Skills
- File/records maintenance
- Clerical Support
- Small group instruction
- Collaborative teamwork
- Classroom management
- Teacher assistance
- IEP compliance
Languages
English
Timeline
Paraeducator Professional
Teacher's On Call
01.2024 - Current
Account Executive
SanMar
05.2022 - 11.2023
Supervisor
Getix Health
07.2021 - 01.2022
Customer Service Representative
Getix Health
09.2019 - 07.2021
Line Cook
Burger King
01.2019 - 09.2019
Administrative Assistant
Lakewold Gardens
07.2018 - 10.2018
Certificate - Early Childhood Education
Pierce Community College
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Taholah High School
Associates of science - Healthcare Management
Ultimate Medical Academy
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