Katherine Rojo-Higuera
Diboll,TX
Summary
Recent MA graduate with clinical experience at Nacogdoches Family Medicine. Currently employed at Lufkin Supported Living Center, providing comprehensive care to diverse clients. Strong communication skills foster positive relationships and maintain a safe environment. Eager to explore new professional opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
Texas Health and Human Services
10.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Warehouse Clerk
Cybershield
12.2021 - 11.2024
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
Host
El Mariachi Grill
08.2022 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Assistant Manager
Cato Fashions
07.2021 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Applied Science - Medical Assistant
Angelina College
Lufkin, TX05-2025
Diboll High School
Diboll, TX05-2021
Skills
- Prioritization and scheduling
- First aid expertise
- Behavior modification techniques
- Client assistance
- Behavioral intervention strategies
- Client documentation management
- Direct patient support
- Disability inclusion knowledge
- Client support
- Certified in CPR
- Personal care support
- Patient vitals tracking
Certification
- CPR certified
- MA - in progress
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Direct Support Professional (DSP)
Texas Health and Human Services
10.2024 - Current
Host
El Mariachi Grill
08.2022 - 09.2024
Warehouse Clerk
Cybershield
12.2021 - 11.2024
Assistant Manager
Cato Fashions
07.2021 - 12.2021
Associate of Applied Science - Medical Assistant
Angelina College
Diboll High School
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