KATHERINE ROLLINS
Simi Valley,CA
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Experienced in the leasing process from tour to move in. Proficient in using lead based software. Dedicated to building lasting relationships with key decision makers, tenants and team members to further the company goals.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Decron Properties - The Ranch At Moorpark
06.2018 - Current
- Enforce company policies and community rules with consistency and fairness
- Deliver informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs. Complete guest cards and follow-up within 24 hours.
- Ensure that move in process was seamless and highly satisfactory. Process applications for approval, prepare leases and obtain signatures. Follow up with applicant regarding status. Submit to manager for review and approval.
- Follow up with prospects unable to close. Send ‘thank you for visiting” e-mails, hand-written notes and phone calls.
- Respond promptly to resident complaints, concerns and requests with well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintain accurate monthly commission sheets on leases and renewals for bonus
- Help maintain community appearance. Walk property daily. Tour community and focus units/model.
- Monitor monthly lease expirations. Send out renewal letters and follow up through completion.
- Personally shop competition. Review market surveys and analyses
Administrative Assistant/Receptionist
Life & Annuity Masters Insurance Marketing
06.2016 - 06.2017
- Coordinated seminar and trainings; locations, food, payment, materials and set up appointments for advisors. Attended seminars and checked in attendees. Sent reminder letters and made follow up calls to prospective clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Coordinator
HomeGoods
08.2013 - 06.2016
- Organized and maintained displays to achieve clean and appealing product layouts.
- Boosted sales revenue through effective merchandising strategies and attractive displays.
- Assisted customers in locating desired products, resulting in increased sales and repeat business.
- Sales floor clerk and cashier. Approval on returns
- Processed merchandise to get it ready to be stocked on floor
- Trained new team members on proper merchandising techniques, contributing to overall team success.
Education
Certificate of Completion - Vocational Certificate For Medical Administrative
Simi Valley Adult School
Simi Valley, CA12.2015
Some College (No Degree) - Business Administration
Moorpark College
Moorpark, CAHigh School Diploma -
Simi Valley High School
Simi Valley, CA01.1983
Skills
- Great customer service skills and tenant relations
- Strong time management capability with great attention to detail
- Works well in team environment Training and mentoring
- Motivated self-starter
- Telephone and email etiquette
- Fair housing mandates
- Property Tours to Move In process
- Experience with Yardi, RentCafe, Excel, and Funnel
References
- CODRINA DRAGAN, Community Manager, Decron Properties, 818.297.8875
- JENNIFER BOLTON, Regional Manager, Decron Properties, 323.823.1620
- KEN OGAN, Ogan Financial Group, (801) 857-8602
- LISA TROMBLEY, HomeGoods, (805) 217-6257
Timeline
Leasing Consultant
Decron Properties - The Ranch At Moorpark
06.2018 - Current
Administrative Assistant/Receptionist
Life & Annuity Masters Insurance Marketing
06.2016 - 06.2017
Coordinator
HomeGoods
08.2013 - 06.2016
Certificate of Completion - Vocational Certificate For Medical Administrative
Simi Valley Adult School
Some College (No Degree) - Business Administration
Moorpark College
High School Diploma -
Simi Valley High School
Similar Profiles
Leeandrew SileshwaranLeeandrew Sileshwaran
Assistant Community Manager at Decron PropertiesAssistant Community Manager at Decron Properties
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Leah MatsingerLeah Matsinger
Office Executive at Anderson Ranch/Harrison Family Properties, LPOffice Executive at Anderson Ranch/Harrison Family Properties, LP