Katherine L. Rosales
Washington
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Payroll Clerk
Rath Enterprises, Inc
04.2023 - 05.2025
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Tracked employee vacation, sick and personal time.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Receptionist
Washington Eye
06.2020 - 02.2023
- Answering inquires in person, by phone and email.
- Responsible for checking-in patients and assisting in Spanish and English.
- Updating sensitive patient information and upkeeping confidential files.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Associate
Aldi
11.2019 - Current
- Responsible for tallying up all cash transactions at the end of the night and submitting report to management.
- Assist management with inventory loss, scanning errors and general issues that impacted productivity.
- Supervised store personnel by making sure safety guidelines are being implemented.
Sales Associate
H&M
08.2017 - 10.2019
- Top performer on sales floor, delivering top sales results consistently and praised by management.
- Responsible for stocking, folding and hanging merchandise while performing closing duties.
- Executed register responsibilities while adhering to H&M PCI compliance.
Team Member
Sweetgreen
10.2013 - 08.2017
- Effectively handled customers’ complaints and issues while working in DC’s busiest area.
- Effectively managed time to complete several opening/closing duties.
Front Desk
Mary Center
05.2011 - 11.2011
- Registered 40-80 patients a day and often worked with two to three families at a time.
- Performed receptionist role by answering phone calls and taking messages.
Education
Bell Multicultural HS
03.2013
Skills
- Fluent in Spanish
- Experience with Microsoft 365
- Excellent dependability
- Teamwork and collaboration
- Goal oriented
- Verbal/written communication
- Problem-solving skills
- Cash handling accuracy
- Conflict resolution
- Multi-tasking strength
- Task prioritization
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Payroll Clerk
Rath Enterprises, Inc
04.2023 - 05.2025
Receptionist
Washington Eye
06.2020 - 02.2023
Sales Associate
Aldi
11.2019 - Current
Sales Associate
H&M
08.2017 - 10.2019
Team Member
Sweetgreen
10.2013 - 08.2017
Front Desk
Mary Center
05.2011 - 11.2011
Bell Multicultural HS
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