Katherine Ruffat
Wilton Manors,FL
Summary
Dynamic leader with a proven track record at Allan Industries Inc, excelling in operations management and strategic planning. Expert in fostering customer relationships and leading cross-functional teams to exceed performance goals. Skilled in staff training and development, ensuring high levels of team productivity and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assintance Manager
Allan Industries Inc
04.2014 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Warehouse Production Worker
Medtronics, Inc.
01.2010 - 08.2014
- Consistently lifted materials weighing as much 50 pounds.
- Wrapped pallets in shrink wrap prior to loading.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Assisted with the training of new hires in proper warehouse procedures, ensuring their smooth transition into the workplace environment.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Maintained a high level of customer satisfaction with timely order processing, addressing any issues promptly and professionally.
Education
Elementary Education
Ana G Mendez
Puerto Rico02-2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Project Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Child Development Associate (CDA) Certificate
- OSHA Certified
- Team Time
- ADP
- MRI
- E-Hub
- Building Engines
Languages
English
Professional Working
Timeline
Assintance Manager
Allan Industries Inc
04.2014 - 10.2024
Warehouse Production Worker
Medtronics, Inc.
01.2010 - 08.2014
- Child Development Associate (CDA) Certificate
- OSHA Certified
- Team Time
- ADP
- MRI
- E-Hub
- Building Engines
Elementary Education
Ana G Mendez
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