Summary
Overview
Work History
Education
Skills
Skills Certifications
Languages
Timeline
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Katherine Rutherford-Gardner

Charlotte,NC

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Bringing superior work ethic combined with a willingness to learn and expand with upbeat attitude

Overview

6
6
years of professional experience

Work History

Pastry Sous Chef

131 Main Restaurant
02.2024 - Current
  • Enhanced customer satisfaction by creating visually appealing and delicious pastries for daily offerings.
  • Streamlined pastry production by implementing efficient processes and techniques, reducing waste and increasing productivity.
  • Contributed to the establishment''s positive reputation through consistent delivery of exceptional desserts and pastries.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server/Barista /Cashier

Snooze
08.2023 - Current
  • Barista - Made drinks to order, served and prioritized guests, answered phones and recorded information for take out orders, whilst keeping a positive atmosphere.
  • Server - Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Cashier - Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Shift Supervisor/Bartender/Kitchen Help

Hellbender Bed and Beverage
02.2022 - 08.2023
  • Shift Supervisor-Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Coordinated with local vendors regarding beer/liquor and produce deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Bartender - Build cocktail specials from scratch while opening/closing down the bar
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kitchen - Open/closed kitchen, made every menu item correctly to order, amongst creating great looking plates.
  • Increased sales performance through effective upselling techniques and staff training initiatives.

Server/Hostess

Six Pence Pub
05.2021 - 12.2021
  • Server- Completed server duties and simple bartending duties, in charge of helping and training new employees
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server Trainer/Cashier

Cracker Barrel
09.2018 - 05.2021
  • A 5 star server/server trainer, made sure servers completed side work/ closing duties, while actively completing my own duties.
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Established and maintained quality control standards.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Hospitality Administration And Management

Appalachian University
Boone, NC
05.2021

Skills

  • CPR certified
  • Sanitation Standards
  • Training and mentoring
  • Customer-Oriented
  • Food Safety Protocols
  • Inventory Control

Skills Certifications

  • Ellis Associates trained in lifeguarding
  • CPR certified through ellis
  • First aid trained
  • Deepwater and shallow water training
  • Swim Instructor certified
  • Bilingual American Sign Language (ASL)

Languages

Sign Language
Limited Working

Timeline

Pastry Sous Chef

131 Main Restaurant
02.2024 - Current

Server/Barista /Cashier

Snooze
08.2023 - Current

Shift Supervisor/Bartender/Kitchen Help

Hellbender Bed and Beverage
02.2022 - 08.2023

Server/Hostess

Six Pence Pub
05.2021 - 12.2021

Server Trainer/Cashier

Cracker Barrel
09.2018 - 05.2021

Hospitality Administration And Management

Appalachian University

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Katherine Rutherford-Gardner