KATHERINE SAENGERHAUSEN
Wichita,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
18
18
years of professional experience
Work History
Quality Audit Specialist
Paradigm Complex Care Solutions
Walnut Creek
11.2021 - Current
- Conducted quality audits to ensure compliance with applicable standards and regulations.
Clinical Research Coordinator
AMR, LLC
Wichita, KS
10.2016 - 11.2021
- Reviewed and developed a familiarity with the protocol, study proceedings and timelines, inclusion and exclusion criteria
- Assist PI in communication of study requirements to all individuals involved
- Provided appropriate training and tools for study team members
- Conduct the informed consent process and discussions with research participants
- Assure timely completion of Case Report Forms
- Complete study documentation and maintain study files
- Maintain effective and ongoing communication with sponsor, research participants and PI during the course of the study
- Obtain and process laboratory samples from study participants
- Perform electrocardiograms on study participants.
CNA, Surgical Unit
Newton Medical Center
Newton, KS
08.2015 - 07.2017
- Provided assistance with activities of daily living, including bathing, dressing and grooming
- Assisted patients in ambulation and transfers using proper body mechanics
- Performed vital sign assessments, such as taking blood pressure and temperature
- Reported changes in patient conditions to registered nurse or physician
- Answered patient call lights promptly and responded to requests appropriately
- Monitored food intake and output as directed by nursing staff
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Case Manager Assistant
Alaris
Wichita, KS
09.2012 - 01.2016
- Sent out invoices to accounts, processed incoming payments
- Medical transcription for case managers
- Entering and processing new referrals
- Ordering office supplies.
Customer Service Representative
Coventry Health Care
Wichita, KS
06.2013 - 07.2014
- Answered customer inquiries via phone, email and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Medical Assistant
Frank Galbraith, DPM
Wichita, KS
05.2006 - 06.2012
- Administered injections, medications and treatments as directed by the physician
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Provided assistance to medical staff in performing minor surgical procedures
- Prepared laboratory specimens for analysis and organized lab results for review by the physician
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
- Educated patients on healthcare topics such as nutrition and disease prevention methods
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Contacted pharmacies to submit and refill patients' prescriptions
- Operated x-ray to administer diagnostic tests.
Education
General Studies - Psychology -
Fort Hays State University
Hays05.2022
Skills
- Microsoft Office
- Typing 83 WPM accurately
- Exceptional Time Management
- Multi-tasking and Prioritization
- Perform well in high-demand, fast-paced environments
- Teamwork and Collaboration
- Call Management
- Inbound and Outbound Calling
- Data Entry
- Schedule Management
- Transcription and Dictation
- Multi-Line Telephone Systems
- Organization Skills
- Spreadsheet Tracking
References
References available upon request.
Timeline
Quality Audit Specialist
Paradigm Complex Care Solutions
11.2021 - Current
Clinical Research Coordinator
AMR, LLC
10.2016 - 11.2021
CNA, Surgical Unit
Newton Medical Center
08.2015 - 07.2017
Customer Service Representative
Coventry Health Care
06.2013 - 07.2014
Case Manager Assistant
Alaris
09.2012 - 01.2016
Medical Assistant
Frank Galbraith, DPM
05.2006 - 06.2012
General Studies - Psychology -
Fort Hays State University
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