Katherine Saksa
Port Byron,IL
Summary
Former Sales Associate, Receptionist, and Customer Service Representative. I have a strong background in consumer relations, with over 10 years of experience in the customer service industry Passionate about marketing sales, customer relationship management and merchandising. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Will discuss employment gap within interview.
Overview
7
7
years of professional experience
Work History
Cashier
Ace Hardware
Dixon, IL
10.2022 - 03.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Processed refunds for worn, damaged and broken merchandise.
Customer Service Representative
A.W Companies Inc
Grand Rapids, MI
03.2022 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Receptionist
Collier RV Super Center
Rockford, IL
09.2021 - 01.2022
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Entered data in Motility software to keep records of RV information.
- Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
School Bus Monitor
Riverdale School District
Port Byron, Illin
12.2024 - Current
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
Receptionist
INFINITI of Clarendon Hills
Clarendon Hills, IL
04.2021 - 07.2021
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Coordinated and communicated with numerous clients daily to gather pertinent information.
- Sorted incoming mail and directed to correct personnel each day.
- Managed more than 100 incoming calls per day.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for entire facility
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained professional tone at all times, including during peak rush hours.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Sales Associate
Dunkin' Donuts
Westmont, IL
04.2019 - 03.2021
- Train all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Confer with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Mentor new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Build and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Answer incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Education
BBA - Marketing
Benedictine University
Lisle, IL12.2020
Associate of Arts - Baking And Pastry Arts
College Of DuPage
Glen Ellyn, IL12.2017
Skills
- Problem solving
- Merchandising knowledge
- Excellent communication skills
- Energetic self-starter
- Product Sales
- Sales expertise
- Business development
- Retail merchandising expertise
- Customer- and service-oriented
- Written and oral communication skills
- Multi-line telephone skills
- Meticulous and organized
- Multitasking and prioritization
- Phone Etiquette
Affiliations
When I am not working I enjoy spending time with my cats, Pickles and Cindy Lou, and my dog, Tyson. I also love restoring old furniture, and bring new life in to it.
Timeline
School Bus Monitor
Riverdale School District
12.2024 - Current
Cashier
Ace Hardware
10.2022 - 03.2023
Customer Service Representative
A.W Companies Inc
03.2022 - 08.2022
Receptionist
Collier RV Super Center
09.2021 - 01.2022
Receptionist
INFINITI of Clarendon Hills
04.2021 - 07.2021
Sales Associate
Dunkin' Donuts
04.2019 - 03.2021
BBA - Marketing
Benedictine University
Associate of Arts - Baking And Pastry Arts
College Of DuPage