Katherine Sanchez
Miami,Florida
Summary
Efficient friendly bartender bringing 5+ years of exceptional performance in bartending and serving roles. Eager to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction. Bartender with exceptional bartending skills. Keeps work area clean, stocked and conveniently organized at all times. Successful in delivering quality service, Seeking and maintaing full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Myxx Bartenders
Miami , FL
08.2022 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights and weekends.
- Set up glassware, liquor and other necessary supplies for special events.
Bartender
Broken Shaker
City Of Los Angeles, CA
01.2022 - 07.2022
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bartender
The Mermaid
City Of Los Angeles, CA
03.2021 - 11.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Checked guests' identification before serving alcoholic beverages.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collected orders and relayed them to bartenders quickly and accurately.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
Server
Mals Bar
City Of Los Angeles, CA
04.2020 - 02.2021
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Server
Flanigans
Doral, FL
11.2019 - 01.2020
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server
La Carreta Restaurant
Miami , FL
04.2019 - 10.2019
- Greeted new customers, discussed specials and took drink orders.
- Answered customers' questions, recommended items and recorded order information.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Server
Nuevo Amanecer Restaurant
Miami , FL
09.2018 - 03.2019
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items and recorded order information.
Education
Bartending License -
Abc Bartending School
Miami, FL08.2022
High School Diploma -
American Academy of Pinecrest
Pinecrest, FL 02.2020
Skills
- Customer Service
- Attention to Detail
- Transactions and Cash Handling
- Liquor, Beer and Wine Knowledge
- Guest Satisfaction
- Issue Resolution
- Food and Beverage Service
- ID Verification
- Order Accuracy and Delivery
- Handling Difficult Customers
- Anticipating Guest Needs
- Menu Memorization
- Mixology Techniques
- Teamwork and Professionalism
- Cocktail Service
- Cash Handling and Management
- Fluent in Spanish and English
Certification
Bartending certification
Timeline
Bartender
Myxx Bartenders
08.2022 - Current
Bartender
Broken Shaker
01.2022 - 07.2022
Bartender
The Mermaid
03.2021 - 11.2021
Server
Mals Bar
04.2020 - 02.2021
Server
Flanigans
11.2019 - 01.2020
Server
La Carreta Restaurant
04.2019 - 10.2019
Server
Nuevo Amanecer Restaurant
09.2018 - 03.2019
Bartending License -
Abc Bartending School
High School Diploma -
American Academy of Pinecrest
Bartending certification
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