Katherine Sanders

• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Expanded territory coverage by identifying and targeting new market opportunities for business growth.
• Streamlined internal processes for more efficient data tracking, reporting, and decision-making related to territory management activities.

* Wichita Falls and Vernon TX.

• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
• Streamlined policy renewal processes for improved efficiency and client retention rates.
• Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
• Facilitated cross-functional communication between sales, technical support, and logistics teams, ensuring seamless service delivery to customers.

• Implemented proper food handling techniques to maintain safe cooking practices.
• Provided exceptional customer service by addressing concerns or special requests promptly and professionally.
• Upheld high levels of professionalism while interacting with customers, promoting a positive dining experience for all guests.
• Adhered to strict health department guidelines while performing daily duties, maintaining an exemplary record of compliance.
• Demonstrated excellent time management skills, coordinating multiple tasks simultaneously for efficient meal preparation.

• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Maintained clean and well-organized environment for client happiness and safety.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Planned optimal meals based on established nutritional plans.
• Prepared meals and snacks to meet individual nutritional requirements.
• Interacted with patients through games and fun activities to boost mood and improve overall memory.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Maintained strong call control and quickly worked through scripts to address problems.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Seized opportunities to upsell products, maximizing revenue.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Updated customer accounts, addresses and contact information within call management databases.
• Managed high-volume of inbound and outbound customer calls.
• Explained key information regarding products and services to customers to encourage informed decision-making.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to resolve service and billing issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.