Katherine Sanjuan
Humble,TX
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Care Coordinator
Optelle Health
Brooklyn, NY
07.2023 - Current
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated clients on available resources and services within their communities.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Conducted initial assessments and evaluations of patient's needs.
- Provided emotional support to patients dealing with difficult health issues.
- Developed individualized service plans based on assessment findings.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Medical Scribe
Park Slope Cardiology
Brooklyn, NY
02.2022 - 02.2023
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Followed clinicians throughout shift in high-volume, busy environments.
- Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Used EPIC medical record software every day and developed advanced skills.
- Reviewed existing medications for accuracy prior to prescribing new ones.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Processed prescription refill requests according to protocol.
- Compiled referrals for specialist appointments with appropriate documentation attached.
- Transcribed dictation for variety of medical reports.
Senior Medical Assistant
OptelleNYU Langone Brooklyn
Brooklyn , NY
01.2020 - 02.2022
- Prepared patients for examination by performing preliminary physical tests.
- Monitored medication refills and prescription renewals requested by physician or other healthcare provider.
- Ensured that all clinical areas were adequately stocked with necessary supplies.
- Assisted in coordinating referrals to specialists when necessary.
- Communicated effectively with patients to ensure their understanding of instructions given by the physician or other healthcare personnel.
- Provided education and counseling services on preventive care, lifestyle modification, self-care skills.
- Initiated venipuncture procedures according to established protocols.
- Acted as a liaison between patients and physicians regarding test results and treatment plans.
- Provided assistance to physicians during examinations, treatments and minor surgeries.
- Conducted laboratory tests such as blood draws and urine collections.
- Assisted in scheduling appointments, ordering supplies, and maintaining equipment inventory.
- Participated in quality assurance activities designed to improve patient care processes.
- Answered phone calls from patients seeking medical advice or assistance.
- Managed patient flow within the clinic setting to maximize efficiency of operations.
- Performed patient assessments, including taking vital signs and medical histories.
- Administered injections and immunizations as ordered by physician or other healthcare provider.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Incorporated outside records into charts and EHR.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
Supervisor/Medical Assistant
Park Slope Cardiology
Brooklyn, NY
01.2017 - 12.2019
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Coordinated employee schedules according to shift changes and availability.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created new strategies for improving customer service standards within the organization.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Education
Associate of Occupational Studies - Medical Assisting
ASA College
Brooklyn, NY07-2012
Bachelor of Science - Nursing
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Multidisciplinary Team Collaboration
- Progress Monitoring
- Insurance Practices
- Quality Assurance
- Healthcare Knowledge
- Medical Terminology
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Care Coordinator
Optelle Health
07.2023 - Current
Medical Scribe
Park Slope Cardiology
02.2022 - 02.2023
Senior Medical Assistant
OptelleNYU Langone Brooklyn
01.2020 - 02.2022
Supervisor/Medical Assistant
Park Slope Cardiology
01.2017 - 12.2019
Associate of Occupational Studies - Medical Assisting
ASA College
Bachelor of Science - Nursing
Kingsborough Community College of The City University of New York
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