Katherine Santos
McKinney,TX
Summary
Dynamic and results-driven professional with extensive experience at Dutch Bros, excelling in team leadership and inventory management. Proven track record of enhancing customer satisfaction and operational efficiency through effective training and conflict resolution. Committed to maintaining high cleanliness standards while fostering a positive work environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Lead Barista
Dutch Bros
Allen, TX
12.2024 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality beverage preparation.
- Trained and mentored new baristas on coffee brewing techniques and customer service standards.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Enhanced customer satisfaction through personalized service and prompt resolution of issues.
- Conducted regular staff meetings to communicate goals, feedback, and operational updates.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Promoted a culture of continuous improvement among staff members through constructive feedback sessions focused on enhancing individual performance.
Assistant Manager
Swig
Fairview, TX
06.2023 - 06.2024
- Assisted in managing daily operations and ensuring compliance with company policies
- Supported team members in achieving service excellence and customer satisfaction
- Coordinated inventory management processes to maintain optimal stock levels
- Collaborated on staff training initiatives to enhance performance and productivity
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Science - Business
Texas A&M University
College Station, TX08.2027
High School Diploma -
McKinney High School
McKinney, TX05.2022
Associate of Arts - General Studies
Tyler Junior College
Tyler, TX12.2025
Skills
- Cleanliness standards
- Adaptability to change
- Inventory management
- Conflict handling
- Team management
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Fashion and Style
- Strategy Games
- Hiking
- Learning new cooking techniques and expanding my culinary skills
- Music
Timeline
Lead Barista
Dutch Bros
12.2024 - Current
Assistant Manager
Swig
06.2023 - 06.2024
Bachelor of Science - Business
Texas A&M University
High School Diploma -
McKinney High School
Associate of Arts - General Studies
Tyler Junior College