Katherine Scherer
Speedway,IN
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Demonstrated track record of driving success through effective leadership and teamwork.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Document Control and Procurement
Major Tool and Machine Inc.
09.2024 - Current
- Maintain and create all incoming quotes and proposals for the company, acquired from up to 12 salesmen.
- Assist with cost analysis and pricing for all quotes and proposals.
- Procure and maintain all specifications for company including customer, industry and military.
- Maintain all administrative support to up to 8 customer facing engineering teams.
- Order, organize, and maintain all office supplies for the company.
- Review, complete, and update all customer representations and certifications for company.
- Maintain and control all filing, scanning, and organizing of customer quote and proposal folders based on company specifications.
- Track PowerBI reports off all quotes to ensure ontime status.
- Utilize Salesforce to update and maintain all customer accounts and quotes.
General Manager
Foyt Wine Vault
06.2023 - 09.2024
- Lead and maintained full oversight of the Speedway Wine Vault location, with an average 15 employees.
- Maintain weekly and monthly budgeting, sales reports, and payroll.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Make all cash deposits and withdrawals from the bank., and handle, count, and maintain all the cash intake and finances.
- Coordinate schedules for up to 15 employees.
- Schedule and manage all private events.
- Organize, maintain, and grow our Wine Club memberships for the Indiana location. Maintained a 75% customer retention for wine club memberships.
- Handle all customer service for the Indiana location.
Senior Planning Assistant
FedEx Express
10.2018 - 05.2023
- Provide administrative, clerical, and technical support for all aircraft heavy maintenance.
- Ensure all aircraft maintenance workorders are printed, audited, and ready before the start of the maintenance check.
- Fully trained to provide back up for the Senior Planner position when needed.
- Audit and order all aircraft maintenance work forms.
- Scan and comply with the corporate records department to maintain all maintenance tracking and documentation.
- Order and maintain all office, breakroom, and cleaning supplies.
- Collaborated cross-functionally with planning and other teams to achieve mutual goals and on time maintenance checks.
- Worked towards obtaining QDM training certification.
- Attended additional training classes when available. Completed MD-10/MD-11 Avionics Systems Training.
Marketing Account Manager
Ray Skillman Auto Group/ Transport Company
04.2018 - 10.2018
- Develop a proactive social media presence to help strengthen connections with the community, clients, colleagues, and referral sources.
- Customer service contact for all new online customer inquiries and questions.
- Work with the Customer Care team to increase the monthly sales and retention rate of current customers.
- Schedule and manage all appointments and follow ups.
- Work on multiple automotive, Customer Relationship Management systems, to track and analyze customer data.
- Continually maintained and improved company's reputation and positive image in markets served.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Business Development Representative
Bill Estes Chevrolet
01.2017 - 04.2018
- Maintained an average of over 100 calls per day.
- Work with all sales representatives and sales managers to assist customers and help with the sales of vehicles.
- Answered all customer emails, in-bound sales calls, and internet leads.
- Use customer CRM to follow up with all customer inquiries and update all customer files.
- Set an average of 150 appointments a month with an average of a 55% show ratio.
- Expanded business through effective network development, identifying new, and prospective clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Assistant General Manager
The Crazy Horse Food & Drink Emporium
02.2013 - 01.2017
- Selected, hired, and trained staff to ensure service excellence and pleasurable dining experiences.
- Successfully managed 10-15 staff members each shift.
- Monitored, analyzed, and tracked all daily sales activity.
- Handled, counted, and maintained all the money in the safe and cash register drawers.
- Made all cash deposits and withdraws from the bank, at the beginning and end of each shift.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Education
Bachelor - Business Management
Grand Canyon University
Phoenix, AZ06.2023
Academic Honors Diploma -
Speedway High School
Speedway, IN05.2010
Skills
- Proficient in Microsoft Office
- Organization
- Dependable and responsible
- Teamwork and collaboration
- Ability to Work Independently, self-disciplined
- Positive Attitude
- Excellent communication
- Quick Learner
- Flexible and adaptable
- Multitasking Abilities
- Good Telephone Etiquette
- Problem resolution
Accomplishments
- Supervised team of 15-20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Indiana Employee Liquor License, 02/01/13, Current
- MD10/MD11 Avionics Systems, 06/01/21, Current
Timeline
Document Control and Procurement
Major Tool and Machine Inc.
09.2024 - Current
General Manager
Foyt Wine Vault
06.2023 - 09.2024
Senior Planning Assistant
FedEx Express
10.2018 - 05.2023
Marketing Account Manager
Ray Skillman Auto Group/ Transport Company
04.2018 - 10.2018
Business Development Representative
Bill Estes Chevrolet
01.2017 - 04.2018
Assistant General Manager
The Crazy Horse Food & Drink Emporium
02.2013 - 01.2017
Bachelor - Business Management
Grand Canyon University
Academic Honors Diploma -
Speedway High School
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