Katherine Schmitt
Holland,New York
Summary
Experienced Senior Project Manager highly skilled at managing high-profile, complex projects across multi-disciplinary teams. Extremely organized and detailed oriented with over 20 years of experience in waterfall, agile, hybrid methodologies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Project Manager, Information Technology
Roswell Park Comprehensive Cancer Center
07.2020 - 10.2023
- Contractor / Consultant / Remote / Hybrid
- Managed large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders
- Developed and maintained project budgets to control costs and meet organizational and project goals
- Developed and implemented project plans and budgets to ensure successful execution
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements
- Maintained schedules to meet key milestones at every project phase
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
Director Project Management
Neighborhood Health Center, WNY
02.2019 - 07.2020
- Executed clinical and non-clinical projects in alignment with over-arching strategic goals of Federally Qualified Health Center (FQHC Article 28).
- Oversaw projects from planning phase to final operational program implementation while maintaining budget constraints and risk mitigation.
- Managed all aspects of assigned projects throughout project life-cycle including scope, timeline, resources, quality controls, budget, change management, and staff education.
- Projects include IT infrastructure, server migrations, application upgrades, education and optimization of electronic medical record system, implementation of telemedicine program, development of industry standard policies and procedures for IT department, HRIS system, and developed internal IT help desk platform.
Administrative Director
The Center for Hospice & Palliative Care
02.2012 - 02.2019
- Directed daily operations of home care and facility based Hospice staff serving terminally ill hospice patients
- Recruit, train, coach, mentor, and execute performance reviews of 100+ direct report employees
- Achieved decreased attrition rates from 48% down to 3% annually by improving corporate culture with recognition program, market salary analysis, and value-added work-life balance strategies
- Improved productivity and performance by 50% by enhancing scheduling processes
- Developed work-from-home remote environment and on-call system to support field staff 24/7/365
- Reviewed and assessed patient service productivity ensuring alignment with organizational mission, vision, and values utilizing Six Sigma and Lean methodology
- Effectively managed a multi-million-dollar operational budget by identifying areas for controlling costs without sacrificing quality
- Actively contributed and participated in Quality Assurance & Performance Improvement Committees in compliance with all federal, state, and local regulatory authorities (DOH, CMS, HHS, OIG, OMIG)
- Manage New York State Health Commerce, Home Care Registry, and Criminal History databases.
Manager Information Technology
The Center for Hospice & Palliative Care
01.2009 - 02.2012
- Managed IT support teams and technical support services
- Provided support onsite and remotely to over 500 clinical and non-clinical employees
- Streamlined IT logistics and automated support systems by implementing remote desktop capabilities, help desk ticket tracking, and improved after hours on-call support services to internal staff
- Implemented remote environment with Citrix, SonicWall NetExtender VPN, and cloud-based applications
- Developed educational materials, video tutorials, and live classroom training sessions for employees on the use of software, hardware, policies, and procedures in accordance with regulatory compliance
- Implemented REGROUP - Emergency Preparedness mass notification software system and safety procedures
- Implemented electronic policy database – MCNHealthcare
- Actively administered and managed network, workstation operating systems, security systems, safety backups and servers including cloud based environments
IT Project Manager
The Center for Hospice & Palliative Care
09.1998 - 12.2008
- Implemented and managed transition to corporate wide automation including electronic medical records, timekeeping software and hardware systems for 500+ employees including physicians, nurses, social work, chaplain, nurse aides, and administrative professionals
- Streamlined mileage and GPS systems cutting operational costs by 30% with new technology
- Improved communication and transparency between clinical field staff and management by automating timekeeping process with Kronos systems
- Implemented EMR interface: Suncoast Solutions, HomeCare HomeBase, CellTrak, HEALTHeLINK
- Improved levels of regulatory compliance through training and staff development programs
- Provided support for remote access, hardware, and software development.
Education
Bachelor of Science - Health Care Administration
Capella University
Minneapolis, MinnesotaAssociate of Science - Organizational Training & Development
Empire State College
Saratoga Springs, New YorkNursing
Erie Community College
Buffalo, NYSkills
- Certified Scrum Master
- Project Management
- Lean Six Sigma - Healthcare
- Agile Methodologies
- Detail Oriented
- Electronic Health Record Systems
- IT Infrastructure
- KPI Tracking
- Cross-Functional Communication
- Clinical Applications
- Data Center Migration
- Exemplary Written and Verbal Skills
Certification
Certified Scrum Master
- Certificate ID: 001100240 Certification Active through: 11 August 2024
Certified LEAN Six Sigma Health Care Green Belt
Timeline
Senior Project Manager, Information Technology
Roswell Park Comprehensive Cancer Center
07.2020 - 10.2023
Director Project Management
Neighborhood Health Center, WNY
02.2019 - 07.2020
Administrative Director
The Center for Hospice & Palliative Care
02.2012 - 02.2019
Manager Information Technology
The Center for Hospice & Palliative Care
01.2009 - 02.2012
IT Project Manager
The Center for Hospice & Palliative Care
09.1998 - 12.2008
Bachelor of Science - Health Care Administration
Capella University
Associate of Science - Organizational Training & Development
Empire State College
Nursing
Erie Community College
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