Katherine Schurman
Fordyce,NE
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate with strong organizational skills and ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Owner/Restaurant Front of House Manager
Boondocks
05.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Mental Health Technician
Human Services Center
01.2013 - 05.2014
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
Lead Direct Support Professional
Sesdac
01.2011 - 01.2013
- Strengthened overall program effectiveness by actively participating in staff training sessions, workshops, and meetings.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
- Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
- Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
- Oversaw daily operations at residential facilities while adhering to strict guidelines set forth by regulatory agencies to ensure compliance with industry standards.
- Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
- Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
Direct Support Professional
Ability Building Services
03.2009 - 01.2011
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted disabled clients to support independence and well-being.
Education
High School Diploma -
Yankton High School
Yankton, SD05.2002
Skills
- Customer Relations
- Team Leadership
- Relationship Building
- Verbal and written communication
- Team Oversight
- Strategic Planning
- Customer Service Management
- Attention to Detail
- Management Team Building
- Teamwork and Collaboration
- Decision-Making
Timeline
Owner/Restaurant Front of House Manager
Boondocks
05.2014 - Current
Mental Health Technician
Human Services Center
01.2013 - 05.2014
Lead Direct Support Professional
Sesdac
01.2011 - 01.2013
Direct Support Professional
Ability Building Services
03.2009 - 01.2011
High School Diploma -
Yankton High School
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