Katherine Scioscia
Redwood City,CA
Summary
Hardworking professional with six years of experience. Committed to providing outstanding customer service and assistance. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
8
8
years of professional experience
Work History
Front Office Administrator/Manager
Family Dental
10.2019 - Current
- Interacted with customers by phone, email, or in-person to provide information, schedule appointments, answer insurance or treatment plan inquiries.
- Prepared insurance claims, managed patient payments, explained benefits and outlined pricing details for procedures and services.
- Understand dental terminology and insurance breakdowns to communicate with patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Delegated tasks to staff to organize and improve office efficiency.
- Managed the after-hours emergency phone line for the practice.
- Conducted organized on-the-job training for new hires.
- Worked on filling cancellations to ensure a productive and steady schedule for each doctor/hygienist. The schedule consisted of 8-10 providers each day.
- Provided excellent customer service to create positive experiences and build patient trust.
- Verified insurance eligibility and coverage for patients.
- Balanced deposits and credit card payments each day.
- Clarified customer issues and determined root cause of problems to resolve complaints.
- Manage Yelp/Google reviews.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Coordinated referrals through other offices and documented details in patient charts.
- Coordinated with Dental Laboratories on patient cases to ensure on- time delivery for appointments.
Front Office Manager
FULL MOTION CHIROPRACTIC
02.2018 - 10.2019
- Monitored financial bookkeeping for accuracy and compliance to keep track of all daily and gross income.
- Identified ineffective workflow processes, and implemented solutions to improve productivity in the work place.
- Managed customer complaints and corrected issues to complete satisfaction.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed and anticipated clerical needs of the doctors, including copying, faxing and file management.
- Assisted current and possible new patients with navigating telephone and web-based support systems
- Supported clerical needs for the Doctor/Boss, including taking messages, scanning documents and routing business correspondence.
- Answered office phone and emails to schedule appointments.
Hostess
PAXTI'S PIZZA
01.2017 - 02.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
ABERCROMBIE & FITCH
10.2016 - 12.2016
- Restocked and organized clothing and merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
Front Desk Receptionist
AKINS BODY SHOP
11.2015 - 05.2016
- Handled front desk operations.
- Processed all money & credit card transactions, made bank deposits, and handled invoices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reorganized and cleaned up filing system.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints effectively.
Education
High School Diploma -
Woodside High School
06.2015
Skills
- Efficient and accurate
- Multi-line telephone skills
- Meticulous and organized
- Technologically savvy
- Multitasking and prioritization
- Data entry
- Professional and polished presentation
- Expert in Dentrix, Yapi, Atlas, Eclipse Google Drive/Documents, Excel
- Punctual and Dedicated
- Human Resources
- Leadership and Supervision
Timeline
Front Office Administrator/Manager
Family Dental
10.2019 - Current
Front Office Manager
FULL MOTION CHIROPRACTIC
02.2018 - 10.2019
Hostess
PAXTI'S PIZZA
01.2017 - 02.2018
Sales Associate
ABERCROMBIE & FITCH
10.2016 - 12.2016
Front Desk Receptionist
AKINS BODY SHOP
11.2015 - 05.2016
High School Diploma -
Woodside High School
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